Joana Abastillas

Detail-oriented and patient-focused Dental Virtual Assistant with 3+ years of experience supporting U.S.-based dental practices remotely. Skilled in insurance verification, appointment scheduling, patient communication, and records management. Proven ability to ensure accuracy in documentation, reduce scheduling gaps, and deliver a seamless patient experience. Proficient in Dentrix and dental administrative workflows, with a strong commitment to efficiency and high-quality service.

Dental Virtual Assistant - General Dental Clinic - USA (Remote)

(2023-04 - 2026-01)

• Verified patient insurance eligibility and benefits, ensuring accurate documentation and preventing billing errors and claim denials.
• Reviewed coverage details and entered verified data into the system with high accuracy.
• Handled inbound calls, assisting patients with inquiries and routing calls appropriately.
• Contacted patients via phone and text to confirm appointments, helping reduce no-shows and optimize scheduling.
• Managed appointment scheduling, including booking, rescheduling, and cancellations, maintaining an organized and efficient calendar.
• Updated and maintained patient records, including insurance and contact information, ensuring completeness and accuracy.
• Provided clear, professional communication, delivering a positive and patient-centered experience.
• Coordinated with patients regarding appointments, treatment follow-ups, and insurance concerns.
• Prepared and submitted end-of-day reports to track daily productivity and updates.
• Utilized Dental Software for scheduling, insurance verification, and patient data management.

Property Management Assistant - Property Management Group - USA (Remote)

(2019-02 - 2023-02)

• Developed strong communication, scheduling, and administrative skills by handling tenant and vendor coordination.
• Managed high-volume calls, emails, and service requests in a fast-paced environment.
• Maintained accurate records and handled sensitive information with attention to detail.
• Strengthened multitasking and organizational skills transferable to dental administrative support.

Customer Service & Administrative Roles - CORE, Brightgreen Ltd, Teletech - USA, Australia, Philippines

• Delivered professional customer service through phone, email, and chat.
• Managed administrative tasks, reports, and customer inquiries.
• Built strong communication, problem-solving, and client-handling skills.

Bachelor of Science - Nursing - University of Baguio