Rose Ann Romero

Dedicated Healthcare Virtual Assistant with 4+ years of experience in healthcare operations, patient advocacy, insurance verification, claims processing, and utilization management. Skilled in appointment scheduling, medical documentation, records management, and patient communication. Committed to delivering efficient, patient-centered support while maintaining HIPAA compliance and confidentiality.

Healthcare Virtual Assistant (Freelance) - Self-Employed

(2025-01 - 2026-10)

• Provide remote administrative support to healthcare professionals.
• Manage appointment scheduling and patient follow-ups.
• Handle medical documentation and records management.
• Process insurance verifications and claims support.
• Coordinate patient communications via email, phone, and chat.
• Ensure HIPAA compliance and confidentiality.

Patient Advocate - MedRisk

(2024-04 - 2025-12)

• Facilitated communication between patients and healthcare providers.
• Scheduled therapy appointments.
• Maintained accurate patient records.
• Resolved patient concerns and escalated issues when needed.

Utilization Management Representative - Legato Health Technologies

(2021-02 - 2022-12)

• Reviewed medical records and insurance eligibility.
• Coordinated with healthcare providers and insurance companies.
• Ensured documentation accuracy and compliance.
• Supported utilization management processes.

BS I.T - Information Technology - Dean Alberto Villaruz College (2013 - 2014)