Joana Mae Camacho

Seeking a challenging position in a reputed organization where I can learn new skills, expand my knowledge, and leverage my learnings. To make use of my interpersonal skills to achieve the goals of a company that focuses on customer satisfaction and customer experience.

Assistant Branch Manager - CEVAS Review Center

(2026-02 - 2026-05)

• Overseeing daily review center operations, managing facility workflows, and ensuring company standard compliance.
• Supervised administrative staff and review instructors, assisting with scheduling, performance oversight, and team coordination.
• Interacted directly with students and clients to answer inquiries, provide accurate service information, and process payments or registrations.
• Monitored the tracking and distribution of official study materials and managed localized branch resource inventory.
• Compiled daily transaction reports, evaluated client feedback, and resolved administrative issues to boost branch performance.

Inventory Staff - AAZ MARKETING INC.

(2025-08 - 2026-02)

• Managed daily tracking of stock levels, incoming shipments, and outgoing product deliveries.
• Conducted physical cycle counts and periodic audits to maintain high inventory data accuracy.
• Reconciled physical stock counts with warehouse ledger entries to identify and fix discrepancies.
• Inspected delivered items for quality control and reported missing or damaged shipments.
• Organized storage areas to ensure efficient retrieval of products and clean, safe warehouse conditions.

Administrative Staff - AAZ MARKETING INC.

(2024-02 - 2025-08)

• Provided day-to-day clerical support, including answering phone calls, handling emails, and greeting clients.
• Maintained and organized both digital and physical filing systems for highly confidential corporate files.
• Prepared regularly scheduled business communications, including memos, financial invoices, and office reports.
• Monitored office utility usage, tracked inventory, and reordered necessary administrative supplies.
• Coordinated schedules, updated databases, and assisted team members to streamline daily operational workflows.

Administrative Officer/Supervisor - JJAB'S Cafe

(2023-06 - 2024-02)

• Supervised front-of-house and back-of-house staff, creating weekly work shifts and tracking attendance.
• Enforced strict food safety, sanitation, and health guidelines across the entire dining and kitchen area.
• Managed ordering protocols for fresh ingredients, coffee beans, kitchen goods, and restaurant materials.
• Resolved customer complaints directly and maintained high standards of hospitality and customer care.
• Handled cash registers, compiled daily financial books, and monitored daily sales and track inventory revenue reports.

Administrative Officer - BLESS Rice Mill

(2022-03 - 2023-04)

• Oversaw general plant logistics, office organization, and administrative tasks, and monitor inventory for mill facilities.
• Kept detailed records of production output, machinery upgrades, and daily operational schedules.
• Coordinated with supply partners and transport drivers to manage timely hauling of raw grain and refined goods.
• Handled facility procurement processes, including reviewing vendor quotes and preparing purchase orders.
• Maintained employee attendance sheets, supported safety gear compliance, and organized onsite documentation.

Assistant Sales Manager - JOSELAN MARKETING

(2021-04 - 2021-10)

• Assisted the Sales Manager in driving sales targets, tracking team performance, and monitoring pipeline goals.
• Cultivated strong commercial relationships with key wholesale clients and handled complex buyer accounts.
• Generated weekly market performance evaluations, sales reports, and customer feedback summaries.
• Trained and motivated junior field agents to optimize lead generation and improve market penetration.

Customer Service Representative - CCT Telecommunications & Services

(2020-03 - 2021-04)

• Answered high volumes of customer phone inquiries regarding service accounts, billing, and system problems.
• Troubleshot basic network connectivity issues and guided end-users step-by-step toward resolution.
• Logged technical support tickets into CRM databases and assigned major network problems to the engineering team.
• Maintained professional communication standards to achieve high ratings in consumer satisfaction surveys.

Assistant Teacher - TAGUM FUNDAMENTAL BAPTIST ACADEMY

(2019-06 - 2020-03)

• Supported the lead educator in implementing daily instructional lessons and maintaining class order.
• Graded student assignments, recorded attendance, and assembled classroom presentation materials.
• Provided focused learning mentorship to individual students needing additional scholastic support.
• Supervised pupils during school events, field trips, and playground lunch breaks to guarantee safety.

Attendant - NET EXPRESS TAGUM

(2018-02 - 2018-05)

• Assisted clients with launching computer applications, troubleshooting print commands, and configuring internet tools.
• Monitored terminal usage times, processed cash or digital transactions, and rendered correct change.
• Maintained computer workspaces, wiped equipment down, and kept the facility organized.

Sales Associate - D&G MERCHANDISE STORE

(2016-03 - 2016-06)

• Welcomed incoming store patrons, identified their needs, and pointed them toward appropriate merchandise.
• Arranged stock on sales floors, assembled seasonal promotions, and kept retail display shelves filled.
• Achieved personal daily sales marks by cross-selling accessories and matching product items.

Cashier - DOUBLE DUTCH BAKESHOPPE

(2015-12 - 2016-02)

• Operated Point of Sale (POS) terminals to scan items, process consumer payments, and issue receipts.
• Balanced cash register drawers at the start and conclusion of work shifts to ensure zero financial variances.
• Packaged baked products carefully, answered menu questions, and promoted seasonal baked specials.

Repacker - JOSELAN MARKETING

(2015-03 - 2015-06)

• Sorted raw mass inventory items according to weight requirements, quality standards, and item size.
• Operated manual and automated packaging equipment to securely seal retail-ready marketing goods.
• Affixed correct distribution barcodes, shipment labels, and product expiration stamps onto packaged bundles.

Bachelor of Arts and Sciences - English - UM Tagum College (2014-06 - 2021-11)