JoanMay Pacog

Detail-oriented professional with experience in data analysis, CRM management, customer support, data verification, and administrative operations. Experienced in using Salesforce and ZoomInfo to maintain customer and sales records, verify information, perform data updates, and ensure data accuracy and completeness. Also experienced in providing chat, email, and phone support for travel and hotel-related concerns.

Seeking an opportunity to apply my data management, analytical, customer service, and administrative skills while contributing to organizational goals and continuously developing my professional career.

Data Analyst - Shangli Information Technology (Shanghai) Co., Ltd. (Salary.com)

(2022-02 - 2026-08)

• Managed, updated, and maintained customer and sales records using Salesforce and ZoomInfo, ensuring data accuracy, completeness, and proper organization.
• Reviewed and verified information through Salesforce and ZoomInfo, performed necessary data updates, and maintained accurate and up-to-date records in accordance with established procedures.

Travel Associate - IGT Solutions (Agoda.com)

(2021-06 - 2022-10)

• Assisted customers with hotel and travel-related inquiries, bookings, cancellations, and modifications through chat, email, and phone while providing accurate and timely support.
• Handled customer concerns via email, call and chat by reviewing booking details, coordinating appropriate solutions, and ensuring a positive customer experience in accordance with Agoda's policies and procedures.

Shift Supervisor/Barista Trainer - Starbucks Philippines

(2018-05 - 2021-06)

• Supervised daily store operations, delegated tasks, monitored team performance, and ensured efficient workflow, excellent customer service, and compliance with company standards while handling cash management, inventory, and stock replenishment.
• Trained and coached new and existing baristas on beverage preparation, food safety, customer service, and operational procedures while addressing customer concerns, resolving issues, and supporting the achievement of store targets.

Bachelor of Science - International Travel and Tourism Management - Lyceum of the Philippines University-Manila