Joannie Mae Malijoc
Hospitality Management Student | Customer Service Professional
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About
Highly motivated and customer-focused individual with a track record of providing excellent service and building strong client connections. With great verbal and written communication abilities, I am competent at responding to requests and concerns in a timely and effective manner. With a sharp eye for detail and a drive to surpass expectations, I am committed to offering an excellent client experience while upholding the company's values with integrity.
Experience
On-The-Job Trainee - HEROES HOTEL
(2025-02 - 2025-05)
- Assisted guests with check-in/check-out, reservations, and inquiries while ensuring excellent customer service.
- Coordinated with different departments to ensure smooth operations and guest satisfaction.
- Maintained accurate guest records, processed payments, and handled front desk communications.
- Cleaned and prepared guest rooms following hotel standards for cleanliness, safety, and presentation.
- Supported dining operations by assisting with table setup, food service, and maintaining cleanliness.
- Awarded Certificate of Best in Front Desk and Certificate of Best in Housekeeping for outstanding performance.
Customer Service Representative (International) - TELEPERFORMANCE
(2019-11 - 2020-12)
- Resolved customer issues quickly and professionally.
- Delivered excellent customer service with clear communication.
- Handled inquiries and ensured satisfaction effectively.
- Problem-solved under pressure to meet customer needs.
Customer Service Representative (Local) - MDS CALL SOLUTIONS INC.
(2019-02 - 2019-10)
- Regularly attended training to improve product and service knowledge.
- Resolved customer concerns efficiently for increased satisfaction.
- Delivered accurate information about products and services.
- Enhanced communication skills for better customer interactions.
Service Crew - MCDONALD'S
(2016-10 - 2018-08)
- Trained in cashier, drive-thru, and food preparation stations.
- Excelled in customer service, earning frequent commendations.
- Adapted quickly to multiple roles in a fast-paced environment.
- Delivered consistent, exceptional service across all assigned tasks.
Education
Bachelor of Science - Hospitality Management - STI COLLEGE ORTIGAS-CAINTA (2024 - 2025)
Secondary Education Diploma - FRANCISCO P. FELIX NATIONAL HIGH SCHOOL (2011 - 2015)
Primary Education Diploma - DOÑA A. BARRERA ELEMENTARY SCHOOL (2010 - 2011)
