Customer Experience Representative (Non-voice Email/Chat Support) - SSG Apac Inc. - Pasig City
(2025-07 - 2025-09)
YesStyle Account
- Responded to customer inquiries via email in a timely and professional manner.
- Provided accurate information services, policies and handled high volumes of chat conversations during peak times while maintaining quality service standards.
- Identified customer needs and offered appropriate solutions using support ticketing systems with tools like Zendesk.
Customer Experience Representative (Non-voice Email/Chat Support) - TaskUs - Imus Cavite
(2021-12 - 2024-12)
REVERB, MERCARI & COINBASE Account
- Provide exceptional customer support and performed data analysis for a US-based financial firm and collaborated with a prominent international e-commerce company.
- Managed customer inquiries and concerns regarding online transactions, including order tracking, product details, billing, warranty claims, and the resolution of technical issues, as well as processing returns or exchanges.
- Confirmed accurate and timely responses to customer inquiries through email and chat using the Zendesk application.
- Corresponded closely with team members to meet customer needs through exceptional and personalized service.
- Executed effective strategies to improve service delivery, resulting in recognition as a top-performing team member.
Data Analyst - Regrcis Prestige Marketing Network Inc. - Makati City
(2007-03 - 2016-12)
- Developed Python scripts to automate data analysis and reporting tasks.
- Conducted data analysis, data cleaning, and data enrichment operations. Managed team member's data reports, time schedule and overall performance metrics.
- Created new data records, functionalities and templates for submitting sales reports for a local personal care product.
- Directed various projects to ensure timely and efficient completion of all marketing deadlines and sales reports.
Project Coordinator (1st Pharma Account) - Regrcis Prestige Marketing Network Inc. - Makati City
(2015-07 - 2015-12)
- Developed and maintained internal controls to ensure the accuracy and reliability of financial data.
- Utilized inventory management systems to track and restock supplies. Led in mentoring and managing a team of successful product merchandisers, promoting a cooperative and achievement-oriented workplace.
- The ability to manage multiple timelines, tasks, and teams and ensures all merchandising materials meet brand standards.
- Reviews and verifies planograms, pricing, packaging, and signage. Tracks SKU-level details and inventory changes.
- Exceeded customer service expectations by going above and beyond to ensure customer satisfaction.
