John Balayon

Highly dedicated and experienced hospitality professional with nearly 10 years of experience in the food and beverage industry, including pre-opening roles. Proven success as a Waiter, Captain Waiter, and Waiter Supervisor in both local and international restaurants. Skilled in team leadership, guest relations, and maintaining high standards of service. Strong background in banquet service, fine dining, casual dining and staff supervision, with excellent communication and organizational skills

Waiter Supervisor (Acting) at Cool.inc hospitality and tourism company (2025-07 – 2026-02)

Acting Waiter Supervisor at Le Vesuvio restaurant

• Responsible for OS&E inventory monthly
• Played a key role in the pre-opening team, setting up systems and service protocols
• Handled team scheduling, guest satisfaction, and staff training
• Ensured consistent implementation of food safety and hygiene practices
• Reported directly to restaurant management regarding service and operations
• Supervised front-of-house staff in a busy restaurant
• Handle cash & closing, manage transactions and end of day procedure

Waiter Supervisor at Cool.inc hospitality and tourism company (2022-11 – 2025-07)

Waiter Supervisor at CRUSTACEAN restaurant

• Responsible for OS&E inventory monthly
• Played a key role in the pre-opening team, setting up systems and service protocols
• Handled team scheduling, guest satisfaction, and staff training
• Ensured consistent implementation of food safety and hygiene practices
• Reported directly to restaurant management regarding service and operations
• Supervised front-of-house staff in a busy restaurant
• Handle cash & closing, manage transactions and end of day procedure

Captain Waiter at Balcony Restaurant (2015-11 – 2021-12)

Captain Waiter managing front-of-house operations

• Led a team of waiters in daily operations and ensured excellent customer service
• Participated in the pre-opening phase and contributed to layout planning and service setup
• Took orders, managed VIP guests, and resolved customer issues professionally
• Coordinated closely with the kitchen and bar for efficient service flow

Banquet waiter at FB Hotel and convention center (2014-02 – 2015-04)

Banquet waiter providing service at large-scale events

• Provided service at large-scale events, functions, and conventions
• Set up banquet halls, buffet stations, and formal table arrangements
• Delivered high-quality service during weddings, corporate events, and banquets
• Worked closely with the banquet captain and event organizers

Diploma in Hotel and Restaurant Management – Golden State College (2007 – 2009)