Joven Udtohan

Customer-focused and visionary-thinking manager/supervisor with five years of experience in cultivating relationships and growing profit channels. Self-motivated leader with skill in growing business relations, sales and generating practical solutions based on client demand.

English Language Teacher / ESL Instructor at Various Institutions / Schools (2023-06 – Present)

• Curriculum Delivery: Deliver engaging lectures and dynamic learning activities across a diverse range of subjects, including English Language, Public Speaking, History of Ideas, and the Arts and Humanities.
• Instructional Planning: Design comprehensive course syllabi, structured lesson plans, and tailored instructional resources to support varied learning objectives.
• Assessment & Feedback: Create and evaluate academic assessments to measure student progress while providing constructive feedback to guide improvement.
• Student Mentorship: Monitor student development through consistent academic advising, proactive mentoring, and individualized support.
• Faculty Collaboration: Partner with fellow faculty members on curriculum development, institutional initiatives, and departmental growth.

Branch Manager at PLUSIGN - 5 months

• Managed inventory, stock levels, and daily store operations to ensure products were well-stocked, organized, and available to meet customer demand.
• Supervised, trained, and mentored team members, assigning responsibilities, improving performance, and driving the achievement of operational and sales goals.
• Enhanced customer satisfaction and workplace productivity by handling customer concerns professionally, implementing safety programs, motivating staff, and providing management with reports to support business decisions.

Store Supervisor at Miniso Phils. - 1 year and 7 months

• Managed inventory and stock levels through regular analysis, ensuring products were adequately stocked and organized while maintaining efficient store operations.
• Supervised and trained team members by assigning tasks, mentoring new employees, and providing guidance on stocking, receiving deliveries, and achieving operational and sales targets.
• Enhanced customer satisfaction by handling product returns professionally and coaching staff on effective strategies for managing difficult customers and challenging situations.
• Promoted a safe, productive, and positive work environment by implementing company safety programs, motivating employees, and identifying areas for improvement.
• Prepared and submitted operational reports to senior management, supporting business planning, decision-making, and overall store performance.

Department Head / Supervisor at KCC Mall GenSan - 3 years and 1 month

(Duties and responsibilities are the same as Miniso Phils.)

MA in Educational Management – University of Perpetual Help, Las Piñas - Masteral (2024-09)

BSED in English – Brokenshire College (2016-11 – 2017-05)

AB in Mass Communication – Notre Dame of Dadiangas University (2009-04 – 2013-10)