John Carlo Legaspi

Results-driven HR Recruiter with extensive experience in full-cycle recruitment across diverse industries. Delivered high-quality candidates within tight deadlines by developing targeted recruitment strategies and fostering strong stakeholder relationships. Led and mentored teams to enhance performance and align recruitment efforts with business objectives, utilising various recruitment tools to streamline processes.

Human Resources Field Services Team Leader – Recruitment - International Workplace Group (IWG)

(2024-03 - 2026-08)

• Led a team of recruiters supporting hiring needs across multiple regions and business functions, ensuring the achievement of recruitment targets and service excellence.
• Managed 360 recruitment processes, including workforce planning, sourcing, screening, interviewing, shortlisting, offer management, onboarding, and stakeholder management.
• Managed end-to-end recruitment for global vacancies, ensuring the timely delivery of high-quality candidates and a positive hiring experience.
• Partnered with field recruitment teams and hiring managers to develop targeted sourcing strategies and identify effective talent channels for diverse roles across departments and seniority levels.
• Prepared and presented recruitment reports and talent acquisition metrics to HR leadership and stakeholders, facilitating informed workforce planning and strategic decision-making.
• Prepared employment contracts and offer packages while overseeing pre-employment requirements, onboarding activities, and candidate transitions to employment.
• Maintained proactive communication with candidates throughout the recruitment lifecycle, fostering a positive candidate experience and setting clear expectations for hiring processes and next steps.
• Collaborated closely with HR Operations to ensure accurate HRIS data management and the seamless onboarding and provisioning of new hires.
• Worked at Regus Philippines as a team member.

Human Resources Field Services Analyst – Recruitment - International Workplace Group (IWG)

(2023-04 - 2024-03)

• Managed 360 recruitment activities, including sourcing, screening, interviewing, offer management, onboarding, and hiring manager partnership.
• Coordinated interview scheduling, candidate communications, and administration of recruitment processes to enhance candidate experience and streamline operations.
• Prepared and posted job advertisements across multiple recruitment channels to attract qualified talent.
• Maintained candidate databases and ATS records, ensuring accuracy and data integrity.
• Analyzed HR and recruitment data to identify trends and support workforce planning, providing actionable insights to management for informed decision-making.
• Assisted with onboarding processes, employment documentation, and new hire requirements.
• Conducted market and competitor research to support talent acquisition and recruitment strategies.
• Prepared HR reports and presentations for leadership and key stakeholders, facilitating data-driven discussions and strategic planning.
• Provided guidance on HR policies and supported HR Business Partners in achieving departmental objectives.
• Stayed current with HR trends and best practices to drive continuous improvement and operational efficiency.
• Former Regus Philippines.

Human Resources Field Services Sr. Associate – Recruitment - International Work Group (IWG)

(2021-06 - 2023-04)

• Managed end-to-end recruitment activities, enhancing stakeholder engagement and ensuring effective onboarding of new hires.
• Partnered with hiring managers globally to support recruitment and selection activities, including resume screening, video interview assessments, candidate shortlisting, and interview coordination.
• Proactively sourced qualified talent through various channels across multiple geographies based on business needs.
• Promoted career opportunities on multiple job boards and sourcing platforms, increasing visibility and attracting high-caliber candidates.
• Maintained proactive communication with candidates throughout the recruitment lifecycle, fostering a positive candidate experience and setting clear expectations.
• Collaborated with HR Shared Services to ensure accurate HRIS data management and the seamless onboarding and provisioning of new hires.
• Worked at Regus Philippines, providing office solutions and customer service.

Global Talent Acquisition Shared Services Specialist - Teletech Novaliches

(2018-06 - 2021-06)

• Managed 360 recruitment processes, including candidate sourcing, screening, interviewing, selection, onboarding, and candidate experience management.
• Sourced qualified candidates through JobStreet, Indeed, LinkedIn, and other professional networking and sourcing platforms.
• Conducted phone pre-screening interviews, assessed candidate qualifications, and advanced candidates through the recruitment lifecycle.
• Processed and managed candidate applications from multiple job boards and recruitment platforms, streamlining application flow.
• Coordinated closely with onsite recruitment teams to manage candidate-related activities and ensure efficient hiring processes.
• Delivered candidate support by addressing inquiries via phone, email, and chat, ensuring alignment with client expectations.
• Maintained candidate records and updated recruitment systems, ensuring data accuracy and integrity throughout the recruitment process.

Global Talent Acquisition Shared Services Coordinator - Teletech Novaliches

(2016-03 - 2018-06)

• Managed 360 recruitment processes, including candidate sourcing, screening, interviewing, selection, onboarding, and candidate experience management.
• Provided effective support via phone, email, and chat to address candidate inquiries, ensuring a high-quality experience and client satisfaction.
• Coordinated closely with onsite recruitment teams to manage candidate-related activities and ensure efficient hiring processes.
• Maintained accurate candidate records with timely updates in recruitment systems, ensuring data integrity and accessibility.

Customer Service Representative – Financial Account (Card Services) - Teletech Technohub

(2015-05 - 2015-12)

• Responded to customers' inquiries related to financial products such as depository accounts, money markets, or credit card services.
• Resolved customers' issues via phone, demonstrating empathy and professionalism to ensure customer satisfaction.
• Assisted customers with banking needs, enhancing their overall banking experience.
• Provided information and step-by-step instructions for using online banking services and mobile devices, improving user engagement.
• Informed customers about new banking products and services during consultations.
• Processed customer requests in a timely manner and monitored the progress of new applications.
• Complied with the company's procedures and policies in performing assigned functions.

Bachelor of Science - Information Technology - Isabela State University (2011 - 2015)