John Joseph Marcos
Reservations Manager | Customer Success Manager | Host Account Manager
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About
Strategic Reservations & Operations Leader with over 10 years of experience driving revenue growth across hospitality, gaming, and short-term rentals. Proven track record in optimizing listing performance and scaling lead generation through AI-driven automation and CRM integration. Expert at navigating complex stakeholder negotiations and leading high-performing teams to exceed occupancy and retention targets in fast-paced, tech-forward environments.
Experience
Reservations Manager at Fuse (2026-04 – Present)
- Accelerated sales and occupancy by managing full-cycle lead conversion, navigating complex contract negotiations, and implementing proactive re-engagement strategies.
- Optimized operational efficiency through AI integration, automation, and streamlined CRM communications to reduce overhead and maintain high stakeholder engagement.
Host Account Manager at Coliving.com (2024-04 – 2026-03)
- Acquire and retain hosts by identifying leads, negotiating agreements, and building strong, long-term relationships to grow the host base.
- Drive host satisfaction and performance by delivering tailored solutions, coordinating cross-departmental support, and providing market insights to exceed targets.
Implementation Consultant - Hotels at Oracle Hospitality PH (2023-06 – 2024-03)
- Oversees Operation for Hotels & Resorts using OPERA Cloud Provides
- User Training for Hotel & Resort Team Members
- OPERA Cloud Configuration as needed
Premium Services Senior Agent at Solaire Resort and Casino (2013-01 – 2023-06)
- Oversees the day-to-day operation of the VIP Casino Services Team that handles Room Reservations, Solaire Online Casino inquiries, F&B reservations, Airport transfers, Gaming Table and Private Saloon Reservations, Events and Membership coordination, etc.
- Conducts proper guided learning of gaming tools and training for new Team Members.
- Creates End-of-Day gaming reports that are essential for data and analytics.
- Telemarketing to qualified VVIP patrons for a more personalized invitation and reactivation.
- Handles escalations and answers to membership inquiries i.e., Events, Promotion.
Education
- Lyceum of the Philippines University - Manila | Bachelor in Science in Hotel and Restaurant Managerment specialization in Cruise Line Management | 2007 - 2011
