Rye S

Data-driven Account Manager with expertise in managing complex enterprise/mid-market relationships, executing high-stakes renewals, and expanding account revenue through strategic upselling. Proven track record in conducting high-impact Quarterly Business Reviews (QBRs), delivering tangible ROI to C-suite stakeholders, and leveraging CRM analytics (Salesforce/HubSpot) to drive client health and retention

Account Manager | Independent Contractor at Independent Professional (2026-01 – Present)

• Managed property owner relationships and oversaw the end-to-end leasing pipeline following business development handoffs.
• Utilized Zoho CRM to track file progress, document accounts, and ensure zero operational delays through to lease execution and payout completion.
• Delivered premium client experiences through proactive, professional, and structured communication.

Revenue Officer at Bureau of Internal Revenue (BIR) (2020-02 – 2025-12)

• Enforced national tax regulations, audited financial compliance, and facilitated strategic revenue collection processes.
• Supported national eServices initiatives, streamlined business registration workflows, and led taxpayer education campaigns.

Tax Management Consultant & Bookkeeper (Retainer/Consultant) at Self-Employed / Tax Management Services (2018-12 – 2020-02)

• Advised micro and small businesses on corporate tax strategy, Bureau of Internal Revenue (BIR) compliance, and local labor regulations.
• Delivered accurate end-to-end bookkeeping, financial record management, and localized financial reporting using QuickBooks.

Outsourced Account Manager / Paypal Customer Service Representative at Concentrix (2017-03 – 2018-12)

• Provided high-quality technical and financial support for fintech and telecommunications clients across multiple communication channels.
• Resolved complex billing, account, and transactional issues to ensure high customer satisfaction and retention.

Sales Officer at Security Bank Corporation (2016-01 – 2017-01)

• Drove client acquisition and sales of retail banking products and financial services to meet strict institutional revenue targets.
• Maintained and deepened corporate and individual client relationships through dedicated financial advisory.

Account Bancassurance Sales Executive at BPI-Philam Life Assurance Corporation (2013-06 – 2015-11)

• Marketed and sold life insurance and investment products utilizing proactive lead generation and strategic bank branch channels.
• Advised banking clients on personal financial protection, risk management, and long-term wealth growth.

Marketing Specialist at Toyota Makati Inc. (2010-04 – 2013-05)

• Executed localized marketing strategies and promotional campaigns to drive automotive retail vehicle sales.
• Leveraged NetSuite CRM and ERP systems to manage the lead-to-order pipeline, automate marketing campaigns, and align outreach with sales targets.

Outsourced Account Manager / Customer Service Representative at Convergys (DirecTV & AT&T) (2006-09 – 2010-04)

• Provided high-quality technical support for clients across multiple communication channels.
• Resolved complex billing, account, and transactional issues to ensure high customer satisfaction and retention.

Juris Doctor in Law – Manila Law College

Bachelor of Science in Business Administration, Major in Marketing – Colegio de San Juan de Letran