John Joseph Marcos

Strategic Reservations & Operations Leader with over 10 years of experience driving revenue growth across hospitality, gaming, and short-term rentals. Proven track record in optimizing listing performance and scaling lead generation through AI-driven automation and CRM integration. Expert at navigating complex stakeholder negotiations and leading high-performing teams to exceed occupancy and retention targets in fast-paced, tech-forward environments.

Reservations Manager at Fuse (2026-04 – Present)

• Accelerated sales and occupancy by managing full-cycle lead conversion, navigating complex contract negotiations, and implementing proactive re-engagement strategies.
• Optimized operational efficiency through AI integration, automation, and streamlined CRM communications to reduce overhead and maintain high stakeholder engagement.

Host Account Manager at Coliving.com (2024-04 – 2026-03)

• Acquire and retain hosts by identifying leads, negotiating agreements, and building strong, long-term relationships to grow the host base.
• Drive host satisfaction and performance by delivering tailored solutions, coordinating cross-departmental support, and providing market insights to exceed targets.

Implementation Consultant - Hotels at Oracle Hospitality PH (2023-06 – 2024-03)

• Oversees Operation for Hotels & Resorts using OPERA Cloud Provides
• User Training for Hotel & Resort Team Members
• OPERA Cloud Configuration as needed

Premium Services Senior Agent at Solaire Resort and Casino (2013-01 – 2023-06)

• Oversees the day-to-day operation of the VIP Casino Services Team that handles Room Reservations, Solaire Online Casino inquiries, F&B reservations, Airport transfers, Gaming Table and Private Saloon Reservations, Events and Membership coordination, etc.
• Conducts proper guided learning of gaming tools and training for new Team Members.
• Creates End-of-Day gaming reports that are essential for data and analytics.
• Telemarketing to qualified VVIP patrons for a more personalized invitation and reactivation.
• Handles escalations and answers to membership inquiries i.e., Events, Promotion.

• Lyceum of the Philippines University - Manila | Bachelor in Science in Hotel and Restaurant Managerment specialization in Cruise Line Management | 2007 - 2011