John Kenneth Bagsoling

Seeking challenging and responsible position where my skills, abilities and potential can be fully and effectively utilized as well as which offers opportunity of growth.

Clinical Specialist - NESI

(2023-06 - 2026-06)

• Verify that visits in the Visit Compliance Calendar match the frequency and duration ordered in the Plan of Care (POC) and/or MD orders, and ensure compliance for billing and survey purposes.
• Create orders and communication notes to resolve QA-identified issues in compliance with Medicare/Managed Care and agency guidelines.

Customer Service II - Ibex Global

(2021-03 - 2023-05)

• Explain customers bill, process payment, payment arrangement and refund if needed.
• Process orders over the phone and offer product and service to customers for Telco account.
• Handled escalation calls, provide rate requests for Logistics account.
• Scheduling pending shipments, track and trace existing shipments.

Clinical Auditor - Castro Health Valley Health Care

(2019-07 - 2020-02)

Responsible for conducting clinical chart audits for quality assurance in the area of clinical record review.

Customer Service Representative - Convergys

(2017-10 - 2018-07)

• Explain customer's bill and process order, payment, payment arrangement over the phone.
• Works with bank if there are problems with a customers bill

Customer Service Representative - Sutherland

(2015-02 - 2017-10)

• Explain customer's bill and process order, payment, payment arrangement over the phone.
• Provide basic troubleshooting if customer's are having issues with the products.

Bachelor of Science - Nursing - Notre Dame of Kidapawan College (2000 - 2011)