Retail Operations Manager at Pacsports Philippines Inc. (2023-01 – 2026-03)
- In charge of the Retail and Wholesale business of the company
- Manages inventory, manpower, and marketing collaterals allocation through Retail Supervisors assigned geographically
- Devices and conducts various trainings to store personnel for standardized and updated customer service
- Collaborates with respective departments to ensure availability of inventory, updated store aesthetics and store promotions, and complete and competent store personnel
- Develops the reach of the stores by doing business development through retail store expansions and/or selling events within and outside current locations
- Forecasts budgets and targets with basis from internal and external factors
- Aligns with mall administration and club General Managers to ensure continuity of business and priorities
Customer Service Manager at Skechers USA, Philippines Inc. (2021-08 – 2022-10)
- Set up local workstreams and processes in accordance with global standards
- Works with customers to receive, place, validate, and monitor orders
- Responds and addresses all customer inquiries for trade and non-trade products
- Works with customers to ensure adherence to the global Visual Merchandising guidelines
- Assisted in closing a customer deal for an initial purchase of 300,000 pairs (116% of FY target)
Sales Manager at Sports Resources Inc. (2017-02 – 2021-08)
- Managed and channeled sales into five (5) targeted areas (retail, direct purchase, department stores, institutional accounts, e-commerce)
- Set targets, allocated and monitored inventory for various accounts
- Average annual total sales growth of 12% pre-pandemic, 4% post-pandemic
- Average annual E-commerce growth of 44% pre-pandemic, 33% post-pandemic
- Highest all – time overall sales for the company in 2019
- Led the expansion of E-commerce sales channels from 3 to 11 platforms
Sales Manager at JB Music & Sports Inc. (2014-04 – 2017-01)
- Handled the sales department of the company (Music & Sports)
- Prospected potential partners and led negotiations
- Closed a deal with City of Dreams Manila for their overall sound system needs
- Renewed contracts for famous local bands and musicians
- Started the E-commerce platform, both for music and sports categories
Operations Supervisor at Terry S.A. Inc. / Havaianas (2013-01 – 2014-04)
- Maintained overall Operations efficiency across all carried brands
- Led cross-functional coordination and implementation
- Set up a system to ease the monitoring of sales and inventory movement
- Launched the highly successful annual "Make Your Own Havaianas" event
Area Supervisor at 128 Dream Fountain Corp. / Cole Haan (2011-01 – 2012-12)
- Managed the sales of the brand in the assigned area, both retail and concession
- Consolidated stocks, and managed store concerns (VM, manpower, sales targets, customer behaviors, etc.)
- Store and mall visits to check the market and competitors' activities
- Monthly exhibit areas in top malls that can generate Php 1M per month
Concession Supervisor at Stratagem Design Int'l Corp. / Skechers (2010-01 – 2011-01)
- Promoted the brand to different accounts as consignors
- Monitored stock levels, store concerns, and sales personnel allocation
- Conducted market checks through store visits, competitors' activities, and customer feedback
Store Manager at TFB Inc. / Giordano (2008-02 – 2009-11)
- Handled and managed the assigned branch
- Did periodic inventory checking, seasonal visual merchandising, and train and develop the sales staff
- Did market analysis of competitors' activities, foot traffic, and peak and lean periods
Technical Specialist at ePLDTCo. (2005-12 – 2008-01)
- Conducts troubleshooting of internet connection over the phone
- Sends technician to customers' place when needed
