John Ro Rho

Highly organized and detail-oriented professional with over 9 years of experience in operations, documentation, and data management, seeking to leverage expertise in shipping and logistics coordination. Proven ability to manage claims, execute SAP entries, liaised with departments, and ensure accurate documentation.

Operations Assistant/Claims Coordinator - Lorenzo Shipping Corporation

(2025-02)

• Managed vessel operations in the absence of the Operation Supervisor.
• Generated and prepared requests for payment for operational expenses, including tugboat, machining, pilotage, and water services.
• Executed SAP entries for billing processes involving BREDCO, Philippines Port Authority, and truckers.
• Oversaw all claims related to incidents, such as damages to company vehicles and cargo.
• Investigated and verified incidents, compiled incident reports, and encoded gathered data into the Claims system.
• Managed the sales of goods, implemented mitigation strategies to minimize company losses, and prepared monthly inventories of returned items from consignees.
• Liaised with other branch claims departments and the sales and marketing team to address issues arising from reported branch incidents.
• Customer negotiations and Issued order slips and prepared sales invoices for goods sold

Documentation Assistant Inbound - Lorenzo Shipping Corporation

(2024-09 - 2025-01)

• Updated SAIL modules with vessel arrival/departure information, discharge lists and plans, discharge reconciliation and import documentation, including import invoices.
• Processed the release of inbound cargoes.
• Issued Delivery Orders and ensured they were duly signed or acknowledged by the trucker or consignee.
• Maintaining records of received shipments (Delivery Order, Dispatch Notice)

Documentation Assistant Outbound - Lorenzo Shipping Corporation

(2022-08 - 2025-01)

• Verified the accuracy of information presented in Pro-forma Bills of Lading and similar shipping documents submitted by shippers.
• Prepared Bills of Lading within the SAIL system.
• Confirmed the completeness of all required shipping documents and shipping permits.
• Generated and segregated various operational reports, including Container Loaded Reports, Coasting Manifests, and Bills of Lading, for submission to destination ports, cargo handling operators, and relevant government authorities (e.g. PPA, PCG).
• Collaborated with the Sales and Marketing Department to resolve discrepancies in booking information and address incomplete shipper documentation.
• Updated SAIL modules for load confirmation, manifest closure, and the issuance of export/import invoices.
• Organized and compiled documents for reference purposes and processed Sugar Regulatory Permits for shippers as required.

Data Entry Specialist - Business Process Resource Phils. Inc

(2016-09 - 2021-09)

• Supported international clients and merchants, primarily from Canada and the US.
• Maintained precise records of product information for e-commerce platforms.
• Conducted product research to gather missing data and supplement incomplete information.
• Executed product listings by entering details into databases, including names, prices, SKUs, categories, and images.
• Performed quality checks to identify and rectify product discrepancies.
• Managed spreadsheets containing extensive numerical data.
• Generated daily product performance reports.
• Safeguarded confidential customer information.
• Ensured timely and accurate completion of assigned projects.

Bachelor of Science - Information Technology - STI West Negros University (2012 - 2016)

Bachelor of Science - Information Technology - Carlos Hilado Memorial State College (2011 - 2012)