John Ronnel Eusebio
Quality Analyst
Talent
Las PiñasMember since July 7, 2026
Microsoft OfficeExcelPowerPointWordAbility to work independently and to organize workAdobe PhotoshopGraphics & web user interface designCan work with minimum supervision
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Microsoft OfficeExcelPowerPointWordAbility to work independently and to organize work
About
To work efficiently and effectively, in a full-time position using my computer skills background. Self-starter who si flexible, dependable and works well with teams from various backgrounds and also develop my self-confidence ni handling the task assign ot me. Seeking a challenging career with a progressive organization that provides an opportunity to capitalize my technical skills and abilities in the field of Information Technology (IT).
Experience
Quality Analyst (2022-07 – 2025-09)
- Trained to evaluate to all channels - Voice, Chat, Email
- Exposed and facilitated internal and All-Site Calibrations
- Helped compliance team with reviewing and validating Fraud cases.
- Participated with different complexity studies - Redirects/Top in Delivered, First Call Resolution Review, Call Sampling for Sam's Club Study, Transfer Validity
Member Advocate (2019-08 – 2022-08)
- Trained to take inbound calls.
- Trained for back-end process for Email.
- SME who supported ABAY during ramp season
Education
Bachelor of Science in Information Technology – Catanduanes State University (2014-01 – 2018-12)
– Pandan School of Arts and Trades (2010-01 – 2014-12)
Skills
Quality Analyst
