Vyvy Llena (Vyvy)

Detail-oriented Quality Analyst tester with 3 years of experience in Salesforce. Skilled in functional and automated testing and creating test scripts. Strong attention to detail, ensuring defects are logged and resolved prior to deployment to improve end-user experience.

Former Associate Software

Engineer with experience in SAP Ariba, which focuses on application development that involves creating packages, executing test scripts on Work Requests, monitoring the system interface and reports, and resolving user issues.

Quality Analyst - Digital Alchemy Inc. (Philippines) (previously AFDigital)

(2022-01 - 2025-06)

• Creating high-level Scenarios, detailed test cases, and maintaining test scripts.
• Performing a functional testing execution: Smoke and Regression Testing.
• Performs test execution, which includes: Salesforce CRM, Salesforce Marketing Cloud
• Manage execution of testing efforts, including meeting committed delivery dates for released and soon-to-be-released applications and components.
• Facilitates a Guided UAT and functional process for the client
• Creating a Summary Report and Performing a Defect Management
• Handling multiple tickets with low to high complexity.

Process Executive - Cognizant Corp.

(2020-10 - 2021-12)

Client Industry: Artificial Intelligence Advertising Cloud (Google YouTube)

• Handles first-level processing of assigned tickets with complex problems, such as procedures and processes
• Adhere to quality requirements, achieve target volumes in the given Turn around time (TAT)
• Responds to queries, providing high-quality service to customers through email and chat
• Reviewing claims on videos and provides necessary information that helps to resolve ownership conflicts between creators
• Provides insights and/or recommendations as needed to help improve the partner's content

Associate Software Engineer - Accenture Inc.

(2018-12 - 2020-01)

Client Industry: Banking and Finance (SAP Ariba DB OND - Deutsche Bank)

• Monitoring of system interface issues and the environment for its reports
• Resolves user issues with high priority
• Creates a package of .csv files for work requests
• Deploys the changes that have been created from the package in the UI
• Executes test validation
• Executing test scripts and creating a work request test document
• Log defect and conduct retest as necessary

Administrative Intern - United Laboratories, Inc. (UNILAB)

(2017-08 - 2017-12)

PHG - Oral Health Care Marketing Division

• Organizing meetings and travel arrangements
• Responding to inquiries, maintain expenditure reports, and order office supplies
• Implementing office procedures and systems.

Bachelor of Science - Business Administration - Major in Marketing Management - University of Santo Tomas (2014 - 2018)

Bachelor of Science - Nursing - University of Santo Tomas (2013 - 2014)

High School - International Philippine School in Al-Khobar (2010 - 2013)

High School - Al-Jazeera International School in Dammam (2009 - 2010)

Elementary - Al-Jazeera International School in Dammam (2003 - 2009)