John Roy Venalon

To obtain a position where I can apply my skills and experience, continue learning, and contribute to the growth of the company while developing my professional career.

Escalations Representative at Telus Digital (2023-03 – 2026-05)

• Handles complex customer issues and escalations
• Provides resolution while maintaining customer satisfaction

Customer Service Representative at Sutherland Global Services (2021-12 – 2022-12)

• Assisted customers with billing, technical, and service concerns
• Maintained accuracy and professionalism under pressure

Customer Service Representative at Teleperformance (2021-09 – 2021-12)

• Handled customer inquiries and order-related concerns
• Ensured quality service and compliance with company policies

Customer Service Representative at Alorica Philippines (2019-04 – 2021-05)

• Managed customer transactions and account concerns
• Delivered excellent customer service in a fast-paced environment

Software Developer at Simplevia Technologies Inc. (2018-05 – 2019-02)

• Assisted in software development and system maintenance
• Collaborated with the development team on assigned projects

On-the-Job Training (Intern) at Simplevia Technologies Inc. (2018-01 – 2018-06)

Bachelor of Science in Computer Science – Taguig City University (2014-06 – 2018-06)

Secondary Education – Mayor Simplicio Manalo National High School (2010-06 – 2014-03)

Primary Education – Aguho Elementary School (2004-06 – 2010-03)