John Vincent Refran

Full-stack software engineer with 5+ years of combined experience designing, developing, and supporting scalable web applications across frontend, backend, and IT operations. Proficient in modern frameworks including React, Vue.js, Laravel, and Node.js, with demonstrated expertise in building RESTful APIs, managing production systems, and conducting comprehensive QA testing. Known for strong problem-solving abilities and delivering high-quality solutions in fast-paced Agile environments while maintaining customer focus and attention to detail.

Software Engineer / Application Support Developer at Accenture Inc (2022-01 – 2023-05)

• Engineered scalable web applications using ReactJS, AngularJS, TypeScript, and NoSQL, delivering production-ready solutions within sprint cycles.
• Executed comprehensive unit, integration, and UAT testing protocols to ensure application quality and compliance with requirements.
• Monitored production systems using New Relic and resolved critical incidents to minimize downtime and maintain system reliability.
• Collaborated with cross-functional Agile teams across sprint planning, daily stand-ups, and backlog grooming session

Web Developer / QA / Technical Support Lead at GAMSI (2019-01 – 2021-12)

• Developed full-stack web applications using Laravel, Vue.js, JavaScript, HTML, and CSS, delivering features aligned with business requirements.
• Designed and maintained RESTful APIs and MySQL databases, ensuring optimal performance and data integrity across applications.
• Conducted API, regression, unit, and UAT testing to identify and resolve defects before production deployment.
• Led technical support operations and managed escalated customer issues, ensuring SLA/KPI compliance and continuous workflow improvements.
• Managed code repositories using Git and Bitbucket, enforcing version control best practices across the development team.

IT Staff / Dispatcher / Technical Support Engineer (2018-06 – 2019-01)

• Provided L1–L2 technical support via phone, email, and remote tools, diagnosing and resolving hardware, software, and network issues.
• Scheduled and dispatched field technicians while maintaining inventory and work order documentation to streamline support operations.
• Resolved technical incidents with focus on timely customer satisfaction and adherence to SLAs.
• Maintained comprehensive technical documentation and playbooks to standardize incident response and knowledge sharing.

Freelance IT & Technical Services Consultant (2010 – Present)

• Provided hardware, software troubleshooting, and system maintenance services to individual and academic clients.
• Delivered IT consultation and technical assistance for academic thesis projects and student system development.
• Offered graphic design and digital support services to support diverse client needs.

Bachelor of Science in Information Technology – Pamantasan ng Lungsod ng Marikina (2014 – 2018)