John Walter Bitoon

Results-driven IT professional with proven experience in hardware support, system maintenance, and troubleshooting. Adaptable, fast learner, and committed to delivering efficient technical solutions that drive organizational success.

I.T Desktop Engineer - INTOUCHCX

(2024-01)

• Configured and deployed multiple workstations across the multiple programs
• Conducted system audits to validate and ensure proper implementation of technologies
• Performed large-scale configuration of multiple machines
• Provided client/customer support through the Ticketing System (Jira)
• Provided technical support for installation, troubleshooting, maintenance, and upgrades of hardware and peripherals.

I.T Assistance (Intern) - KING PROPERTIES

(2023-01 - 2024-12)

• Installed and configured new firewalls and endpoints based on company requirements.
• Created and updated RFID access for new and existing employees.
• Resolved IT-related issues within the company.

University of Cebu - Main Campus (2020-01 - 2024-12)

University of Cebu - PRI (2018-01 - 2020-12)