Johnreill Macapaz

A motivated and detail-oriented Bachelor of Science in Business Administration graduate with over three years of experience in customer service and client support, seven months of experience as a Virtual Assistant specializing in real estate property management, and hands-on experience in sales and administrative operations. Skilled in customer relationship management, tenant communications, data entry, and problem-solving, with the ability to thrive in fast-paced and remote work environments.

Virtual Assistant – Real Estate Property Management at Zehr Building Properties, LLC (2025-12 – 2026-07)

• Managed tenant inquiries, property information, and viewing appointments across email and online platforms, ensuring timely communication and smooth coordination with prospective tenants.
• Maintained rental property listings and guided applicants through the application process, improving listing accuracy and supporting an organized application workflow.
• Conducted preliminary tenant screening by reviewing credit scores, verifying income, and maintaining application and property records, helping ensure qualified applicants were properly documented for further evaluation.

Customer Service Champion at Phil Office Administrative Services (2024-07 – 2025-08)

• Resolved customer inquiries and concerns by providing professional and timely assistance, improving customer satisfaction and maintaining positive client relationships.
• Processed documentation, data entry, and record management tasks accurately, ensuring organized and up-to-date administrative records.
• Collaborated with team members to coordinate daily operations and manage multiple customer and administrative tasks, supporting efficient workflow in a fast-paced environment.

Call Center Agent at TET BPO (2022-11 – 2024-06)

• Handled inbound and outbound customer communications for a travel account, providing accurate assistance and resolving inquiries to ensure a positive customer experience.
• Processed travel package reinstatement requests by explaining eligibility, benefits, and requirements, helping customers successfully navigate the reinstatement process.
• Resolved customer concerns and maintained accurate CRM records through effective communication and problem-solving, supporting efficient case management and service quality.

Call Center Agent at Startpoint IT Solution (2021-04 – 2021-07)

• Handled customer inquiries and travel package reinstatement requests through phone support, providing accurate information and timely assistance to resolve account concerns.
• Verified customer information and processed reinstatement requests accurately while following company policies and procedures, ensuring efficient and compliant transaction handling.
• Maintained detailed customer records and managed multiple customer concerns simultaneously, supporting accurate documentation and consistent service quality.

OJT – Sales Clerk (Multicab Trading) at ACO Multicab Trading (2025-08 – 2025-11)

• Assisted customers by providing product information and recommendations based on their needs.
• Successfully sold one multicab unit and processed sales transactions accurately.
• Managed inventory records and prepared sales-related documentation.
• Supported marketing initiatives through product listings and customer engagement activities.

Bachelor of Science in Business Administration – University of the Visayas - Toledo campus (2022-09 – 2026-07)