Joms Quindoza
Tech-savvy customer service professional with over 10 years of experience
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About
Tech-savvy customer service professional with over 10 years of experience in customer support and technical troubleshooting. Proven ability to resolve complex issues, ensure compliance, and deliver high-quality user support in fast-paced environments. Skilled in KYC verification, fraud prevention, and responsible gaming measures.
Experienced in VIP customer engagement through personalized bonuses, SMS, and email campaigns that drive player loyalty and retention. Adept at coordinating with back-office teams to expedite transactions and enhance customer satisfaction.
Experience
Customer Service / Technical Support - Skycable Corporation - Diliman, Quezon City
(2014-01 - 2024-11)
- Resolved escalated technical and billing issues, ensuring customer satisfaction.
- Trained and supervised agents, providing guidance on troubleshooting and compliance.
- Assisted new employees with onboarding and best practices for handling complex cases.
- Adapted quickly to system and policy changes, maintaining accuracy in customer support.
Customer Service Associate - VIP/ KYC Specialist - GameZone - Parañaque
(2025-07)
- Assisted players with technical issues (game loading, app connectivity, browser compatibility).
- Conducted KYC verification to prevent fraud and ensure compliance.
- Reported system bugs to providers (Evolution, NetEnt, Pragmatic Play).
- Implemented responsible gaming measures (deposit limits, self-exclusions, cool-off periods).
- Coordinated with back-office teams to expedite deposits and withdrawals.
- VIP Customer Engagement: Delivered personalized bonuses, SMS, and email campaigns to encourage loyalty and sustained play.
Education
Bachelor of Science - Information Technology - STI College Muñoz Edsa (2009 - 2013)
