Jonard Tingson

Hardworking Overseas Filipino Worker (OFW) for 4 years in a restaurant industry who is highly energetic, multi tasked, able to deal with customer complain, positive relationship to coworker, small repair tasks with accuracy and professionalism. Able to find career opportunity in the Philippines fully utilize my training and skills, while making a significant contribution to the success of the company.

DRIVER - LALAMOVE

• Order Management: Picking up and dropping off items, accepting orders via the app, and adhering to scheduled times.
• Cargo Handling: Loading, transporting, and unloading goods securely, especially for fragile or high-end items.
• Customer Service: Ensuring a professional, polite, and safe experience, which may include assisting with transport to the final destination.
• Navigation & Safety: Planning routes, adhering to traffic laws, and maintaining a safe driving record.
• Delivery Documentation: Reviewing orders, managing documentation, and collecting payments.
• Vehicle Maintenance: Conducting pre-trip inspections and keeping the vehicle clean and functional.
• Flexibility: Drivers operate as independent partners, allowing them to set their own hours and choose their own orders.
• Tools: Using the Lalamove driver app to manage logistics and communicate with customers.
• Options exist for utilizing different vehicles, ranging from motorcycles to vans and trucks.

MANAGER / Co-owner - CALLE ONSE RESTAURANT - BLK 51 LOT 7 CRISTOREY CAPAS TARLAC

(2023-08 - 2024-12)

Oversee daily operations, focusing on high-quality food, service, and profitability, key duties include hiring, training and scheduling staff, managing inventory and suppliers, ensuring health and safety compliance and resolving customer complain and also cultivating a positive team environment.

WAITER - FRENCH WINE INSTITUTE - 民國 大馬路 #52 AV. DA Replublica Saiwan Macao, China

(2018-04 - 2019-06)

Able to communicate Cantonese and Mandarin to the customer

• Perform all necessary tasks to service food & beverage according to the standard of performance manual of the hotel
• Greet and seat customers and serve them in a professional, discreet and personalized way
• Acquire in depth knowledge of the food & beverage menu of the assigned outlet in order to assist and provide advice to guests
• Consistently monitor quality of food & beverage being served
• Practice good customer relations and attend to customer complaints / queries satisfactorily
• Responsible for maintaining hygiene and cleanliness standards in the outlet and upkeep of all service equipment
• Responsible for all service preparations before, during and after the service (mis-en-place & mis-en-scene)
• Ensure minimum wastage, breakage and spoilage
• Actively use up selling techniques to exceed guest expectations and increase revenue.

RESTAURANT MANAGER - Special Restaurant - Oleya Unaizah Alqassim Kingdom of Saudi Arabia

(2016-08 - 2018-01)

Able to communicate Arabic fluently to the customers

• Coordinate daily Front of the House and Back of the House restaurant operations
• Deliver superior service and maximize customer satisfaction
• Respond efficiently and accurately to customer complaints
• Regularly review product quality
• Organize and supervise shifts
• Appraise staff performance and provide feedback to improve productivity
• Estimate future needs for goods, kitchen utensils and cleaning products
• Ensure compliance with sanitation and safety regulations
• Manage restaurant's good image and suggest ways to improve it
• Control operational costs and identify measures to cut waste
• Create detailed reports on weekly, monthly and annual revenues and expenses
• Promote the brand in the local community through word-of-mouth and restaurant events
• Recommend ways to reach a broader audience (e.g. discounts and social media ads)
• Train new and current employees on proper customer service practices
• Implement policies and protocols that will maintain future restaurant operations.

CASHIER / WAITER - Violet Restaurant - Oleya Unaizah Alqassim Kingdom of Saudi Arabia

(2016-04 - 2016-08)

• Welcome customers and help determine their orders.
• Process customer orders and record them in the restaurant database.
• Relay customers' orders to the kitchen staff.
• Ensure all orders are delivered to the customers in a timely manner.
• Accept cash and return the correct change.
• Count down your till at the end of each shift and deposit money in the safe
• Tally money in the cash drawer at the beginning and end of each work shift.
• Place food orders in the appropriate bags and boxes.
• Respond to customer inquiries, issue receipts, and record customer suggestions.
• Clean and arrange eating, service, and kitchen spaces.

SERVICE CREW - Special Burger - Oleya Unaizah Alqassim Kingdom of Saudi Arabia

(2015-12 - 2016-04)

• Relay food order to the back end and follow up on it
• Assist food preparers in preparing and packing orders and ensure that condiments and paper napkins are included
• Fill drinks from fountains and ask customers about their preferences for ice
• Hand customers their orders and thank them for their business
• Ascertain that counters are kept clean and sanitized at all times
• Liaise with vendors and suppliers to ensure that adequate stock of supplies is maintains
• Prepare and serve food items to dine-in customers
• Maintain a fast speed of service, especially during rush times
• Assemble orders on trays or in bags depending on the type of order
• Process large orders for events
• Clean your station thoroughly before, during and after each shift
• Respond to guest questions, concerns and complaints and make sure they leave satisfied
• Follow all restaurant safety and security procedures
• Arrive on time for all shifts and stay until shift completion

On the Job Training - CABANATUAN ELECTRIC CORPORATION (CELCOR) - Bitas Cabanatuan City

(2014-04 - 2014-05)

Hands-on learning experience on troubleshooting/ Basic Networking

• Be mentored by our experts and top talents
• Exposure to great working environment
• Programmers turn the idea into code, which provides the game with its operating instructions
• Analysed user needs and develop software solutions.
• Implement new databases and optimize existing ones.
• Develop integrated unit testing packages.
• Create documentation and test plans

Bachelor - Computer Engineering - Wesleyan University – Philippines (W-UP) (2010 - 2015)

Advance Auto-cad - Provincial Manpower Training Center (PMTC) (2015-04 - 2015-06)

Camp Tinio National High School (2006 - 2010)