DRIVER - LALAMOVE
- Order Management: Picking up and dropping off items, accepting orders via the app, and adhering to scheduled times.
- Cargo Handling: Loading, transporting, and unloading goods securely, especially for fragile or high-end items.
- Customer Service: Ensuring a professional, polite, and safe experience, which may include assisting with transport to the final destination.
- Navigation & Safety: Planning routes, adhering to traffic laws, and maintaining a safe driving record.
- Delivery Documentation: Reviewing orders, managing documentation, and collecting payments.
- Vehicle Maintenance: Conducting pre-trip inspections and keeping the vehicle clean and functional.
- Flexibility: Drivers operate as independent partners, allowing them to set their own hours and choose their own orders.
- Tools: Using the Lalamove driver app to manage logistics and communicate with customers.
- Options exist for utilizing different vehicles, ranging from motorcycles to vans and trucks.
MANAGER / Co-owner - CALLE ONSE RESTAURANT - BLK 51 LOT 7 CRISTOREY CAPAS TARLAC
(2023-08 - 2024-12)
Oversee daily operations, focusing on high-quality food, service, and profitability, key duties include hiring, training and scheduling staff, managing inventory and suppliers, ensuring health and safety compliance and resolving customer complain and also cultivating a positive team environment.
WAITER - FRENCH WINE INSTITUTE - 民國 大馬路 #52 AV. DA Replublica Saiwan Macao, China
(2018-04 - 2019-06)
Able to communicate Cantonese and Mandarin to the customer
- Perform all necessary tasks to service food & beverage according to the standard of performance manual of the hotel
- Greet and seat customers and serve them in a professional, discreet and personalized way
- Acquire in depth knowledge of the food & beverage menu of the assigned outlet in order to assist and provide advice to guests
- Consistently monitor quality of food & beverage being served
- Practice good customer relations and attend to customer complaints / queries satisfactorily
- Responsible for maintaining hygiene and cleanliness standards in the outlet and upkeep of all service equipment
- Responsible for all service preparations before, during and after the service (mis-en-place & mis-en-scene)
- Ensure minimum wastage, breakage and spoilage
- Actively use up selling techniques to exceed guest expectations and increase revenue.
RESTAURANT MANAGER - Special Restaurant - Oleya Unaizah Alqassim Kingdom of Saudi Arabia
(2016-08 - 2018-01)
Able to communicate Arabic fluently to the customers
- Coordinate daily Front of the House and Back of the House restaurant operations
- Deliver superior service and maximize customer satisfaction
- Respond efficiently and accurately to customer complaints
- Regularly review product quality
- Organize and supervise shifts
- Appraise staff performance and provide feedback to improve productivity
- Estimate future needs for goods, kitchen utensils and cleaning products
- Ensure compliance with sanitation and safety regulations
- Manage restaurant's good image and suggest ways to improve it
- Control operational costs and identify measures to cut waste
- Create detailed reports on weekly, monthly and annual revenues and expenses
- Promote the brand in the local community through word-of-mouth and restaurant events
- Recommend ways to reach a broader audience (e.g. discounts and social media ads)
- Train new and current employees on proper customer service practices
- Implement policies and protocols that will maintain future restaurant operations.
CASHIER / WAITER - Violet Restaurant - Oleya Unaizah Alqassim Kingdom of Saudi Arabia
(2016-04 - 2016-08)
- Welcome customers and help determine their orders.
- Process customer orders and record them in the restaurant database.
- Relay customers' orders to the kitchen staff.
- Ensure all orders are delivered to the customers in a timely manner.
- Accept cash and return the correct change.
- Count down your till at the end of each shift and deposit money in the safe
- Tally money in the cash drawer at the beginning and end of each work shift.
- Place food orders in the appropriate bags and boxes.
- Respond to customer inquiries, issue receipts, and record customer suggestions.
- Clean and arrange eating, service, and kitchen spaces.
SERVICE CREW - Special Burger - Oleya Unaizah Alqassim Kingdom of Saudi Arabia
(2015-12 - 2016-04)
- Relay food order to the back end and follow up on it
- Assist food preparers in preparing and packing orders and ensure that condiments and paper napkins are included
- Fill drinks from fountains and ask customers about their preferences for ice
- Hand customers their orders and thank them for their business
- Ascertain that counters are kept clean and sanitized at all times
- Liaise with vendors and suppliers to ensure that adequate stock of supplies is maintains
- Prepare and serve food items to dine-in customers
- Maintain a fast speed of service, especially during rush times
- Assemble orders on trays or in bags depending on the type of order
- Process large orders for events
- Clean your station thoroughly before, during and after each shift
- Respond to guest questions, concerns and complaints and make sure they leave satisfied
- Follow all restaurant safety and security procedures
- Arrive on time for all shifts and stay until shift completion
On the Job Training - CABANATUAN ELECTRIC CORPORATION (CELCOR) - Bitas Cabanatuan City
(2014-04 - 2014-05)
Hands-on learning experience on troubleshooting/ Basic Networking
- Be mentored by our experts and top talents
- Exposure to great working environment
- Programmers turn the idea into code, which provides the game with its operating instructions
- Analysed user needs and develop software solutions.
- Implement new databases and optimize existing ones.
- Develop integrated unit testing packages.
- Create documentation and test plans
