Ariane Mae Bulacan
Results-driven and highly motivated professional with over 3 years of experience in the Business Process Outsourcing (BPO) industry
About
Results-driven and highly motivated professional with over 3 years of experience in the Business Process Outsourcing (BPO) industry. Skilled in insurance claims processing, customer service, billing verification, and administrative support. Proven track record of consistently meeting performance metrics while delivering high-quality service in fast-paced environments.
Possesses strong communication, problem-solving, and organizational skills with the ability to work effectively both independently and within a team. Seeking an opportunity to contribute my experience and grow within a dynamic organization.
Experience
Claim Specialist - Ascendance BPO Inc.
(2023-06 - 2026-05)
- Analyzed and processed insurance claim accuracy and timeliness.
- Maintained billing records, ensuring data accuracy in compliance with industry standards
- Making Calls to Insurance Companies
- Assisting Pharmacists Concern
Customer Services Representative - Sutherland BPO Inc.
(2022-06 - 2022-12)
- Delivered proactive, empathetic customer support.
- Addressed inquiries and complaints to maintain high customer satisfaction.
- Processing Refunds/ Replacement
Drive-Thru Personnel / Cashier - Jollibee Inc.
(2018-02 - 2018-12)
- Provided excellent service in a fast-paced environment.
- Handled store operations, processed refunds, and resolved customer concerns.
Education
Bachelor of Business Administration - Nueva Ecija University of Science and Technology (2018 - 2023)
