Jorell Castillo

Dedicated customer service professional with 9 years of experience providing compassionate support and exceptional care to patients and their families. Strong communication, problem solving, and interpersonal skills with a proven ability to build trust, resolve concerns, and deliver positive service experiences.

Certified Nursing

Assistant (CNA) and Qualified Medication Administration Personnel (QMAP) committed to professionalism, empathy, and delivering high quality service in fast paced environments.

House Manager | Certified Nursing Assistant/QMAP - Abundant Blessings & Care Assisted Living - Centennial, Colorado, U.S.A.

(2019-01 - 2024-01)

• Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
• Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
• Supported ambulation and physical therapy needs by conducting planned exercise routines.
• Provided care and support for more than 10 residents in a long term care setting.

Certified Nursing Assistant, Qualified Medication Administration Personnel - Gentle Hearts Assisted Living - Arvada, Colorado, U.S.A.

(2015-01 - 2019-01)

• Transcribes doctors' orders to nurses' books and update patient information, Managed files manually and electronically; managing paperworks for admissions, transfers and discharges
• Administered medications to residents base on physicians' orders, Documented all negative effect of medication and contact physician or families
• Trained and supervised staff on proper cleaning techniques, safety protocols and customer service to increase quality standards.

Caregiver - Assured Assisted Living - Castle Rock, Colorado, U.S.A.

(2012-01 - 2015-01)

• Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisors well-informed.
• Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
• Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.

Certified Nursing Assistant - Nursing - Denver Colorado (2017-01 - 2017-01)

Qualified Medication Administration Personnel - Healthcare - Denver Colorado (2017-01 - 2017-01)

High School Diploma - Wyoming Central High School (2008-01 - 2011-01)