Josel Manahan

Detail-oriented Registered Criminologist with over 4 years of experience in customer service and administrative support. Proven track record in managing confidential client records, facilitating operational efficiency, and delivering exceptional service through strong communication and organizational skills.

Customer Support Specialist at AT Healthcare (2022-01 – Present)

• Managed high-volume client inquiries through live chat, email, and telephone support to ensure swift operational flow.
• Achieved high customer satisfaction ratings by resolving issues promptly, enhancing the overall client experience.
• Maintained accurate documentation of customer interactions and feedback to identify areas for service improvement.
• Utilized Microsoft Office applications to prepare reports and documentation for management review.
• Monitored and documented security compliance within the customer support framework.

Customer Service Representative at STRAIVE Dumaguete (Springer Nature Account) (2021-01 – 2022-01)

• Managed structured outbound and inbound communications with global academic journal subscribers, ensuring accurate information dissemination.
• Provided tailored solutions regarding subscription profiles and resolved digital system issues effectively.
• Ensured strict adherence to institutional quality standards, contributing to service excellence and customer loyalty.
• Collaborated with cross-functional teams to enhance communication processes and streamline service delivery.
• Documented customer feedback and resolution outcomes to support audit and compliance activities.

Customer Service Representative at INFOCOM Dumaguete (PLDT Billing and Accounts) (2020-01 – 2021-01)

• Assisted customers with complex billing concerns and account inquiries, ensuring satisfaction through accurate resolutions.
• Resolved intricate utility service issues promptly and followed up meticulously to confirm customer satisfaction.
• Maintained comprehensive and accurate digital records of customer interactions, enhancing data integrity.
• Demonstrated attention to detail in securing confidential customer information and documentation.
• Collaborated with management to develop training materials focused on security compliance and customer relations.

Bachelor of Science in Criminology – Negros Oriental State University – Main Campus (2016-01 – 2022-01)

Bachelor of Arts in Legal Management – Bulacan State University (2014-01 – 2016-01)