Customer Support Specialist at AT Healthcare (2022-01 – Present)
- Managed high-volume client inquiries through live chat, email, and telephone support to ensure swift operational flow.
- Achieved high customer satisfaction ratings by resolving issues promptly, enhancing the overall client experience.
- Maintained accurate documentation of customer interactions and feedback to identify areas for service improvement.
- Utilized Microsoft Office applications to prepare reports and documentation for management review.
- Monitored and documented security compliance within the customer support framework.
Customer Service Representative at STRAIVE Dumaguete (Springer Nature Account) (2021-01 – 2022-01)
- Managed structured outbound and inbound communications with global academic journal subscribers, ensuring accurate information dissemination.
- Provided tailored solutions regarding subscription profiles and resolved digital system issues effectively.
- Ensured strict adherence to institutional quality standards, contributing to service excellence and customer loyalty.
- Collaborated with cross-functional teams to enhance communication processes and streamline service delivery.
- Documented customer feedback and resolution outcomes to support audit and compliance activities.
Customer Service Representative at INFOCOM Dumaguete (PLDT Billing and Accounts) (2020-01 – 2021-01)
- Assisted customers with complex billing concerns and account inquiries, ensuring satisfaction through accurate resolutions.
- Resolved intricate utility service issues promptly and followed up meticulously to confirm customer satisfaction.
- Maintained comprehensive and accurate digital records of customer interactions, enhancing data integrity.
- Demonstrated attention to detail in securing confidential customer information and documentation.
- Collaborated with management to develop training materials focused on security compliance and customer relations.
