Joselito Ulan

Detail-oriented and dependable professional seeking a Virtual Assistant position where I can leverage my administrative expertise, communication skills, and ability to manage tasks remotely. Dedicated to providing high-quality support, ensuring efficiency, and contributing to the success of the organization.

Claims – Assistant Manager at FPG Insurance Co., Inc. (2014-11 – Present)

• Managed reports, internal documentation, and correspondence across departments
• Provided timely updates to clients via email and calls, maintaining customer satisfaction
• Supported executive-level management with data analysis and daily task coordination
• Trained staff and managed schedules, supporting smooth workflow
• Supervised and trained the motor claims team; acted as final approver
• Handled complex claims: multiple peril, flooded, and total loss cases
• Advised clients on documentation and claim procedures

Motor Car Claims Specialist – Inspector / Evaluator at PNB General Insurers Co., Inc. (2011-11 – 2014-05)

• Inspected damaged vehicles and assessed extent of damages
• Collected evidence, took photographs, and completed detailed reports
• Worked closely with claimants, police, medical professionals, and legal representatives
• Provided assistance and advice for accurate motor claim processing
• Negotiated settlements with claimants

Claims In-House Adjuster (Motor Car) at Peoples General Insurance Corporation (2008-10 – 2011-11)

• Conducted thorough investigations and assessed claim validity
• Reviewed legal and medical documentation to determine claim eligibility
• Identified fraudulent or abusive claims and handled liability assessments
• Negotiated claim settlements and maintained strong client relations

Private Tutor (Part-Time) at Saint Jude Catholic School (2004-07 – 2010-03)

• Provided one-on-one academic support to a special needs student
• Tutored subjects including Math, Science, and Social Studies (Grades 1–4)

Database Administrator at Peoples General Insurance Corporation (2005-11 – 2008)

• Managed and maintained insurance membership database
• Trained staff in data entry processes and ensured system integrity
• Performed system monitoring and regular maintenance

Automotive Servicing NC I – Samson College of Science and Technology (2014 – 2015)

Master's in Business Administration in Business Administration – Polytechnic University of the Philippines (2009 – 2011)

Bachelor of Science in Business Administration in Marketing – Polytechnic University of the Philippines (2002 – 2007)