Joseph Mark Poons
IT SUPPORT STAFF | IT SUPPORT SPECIALIST | TECHNICAL SUPPORT
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About
IT Support Specialist and Computer Engineer with hands-on experience providing first-level technical and end-user support, troubleshooting hardware and software issues, configuring Windows and Linux operating systems, diagnosing LAN and Wi-Fi connectivity problems, and maintaining computer systems and peripherals. Experienced in desktop, laptop, printer, and network troubleshooting, preventive maintenance, system updates, data backup, malware removal, CCTV installation and maintenance, and remote technical support using AnyDesk. Basic knowledge of server administration, Active Directory, virtual machines, DNS, DHCP, VPN, and TCP/IP.
Familiar with Microsoft Teams, Zoom, and Microsoft 365 Copilot for communication, collaboration, productivity, and AI-assisted work. Strong foundation in networking, routing and switching, Linux command line, and technical problem-solving.
Experience
IT SUPPORT SPECIALIST - HO TSAYKI, INC.
(2025-04 - 2026-08)
- Provided first-level technical and end-user support for hardware, software, operating system, and network-related issues.
- Diagnosed and resolved technical issues involving desktops, laptops, printers, and peripheral devices.
- Installed, configured, updated, and maintained Windows and Linux operating systems.
- Troubleshot LAN and Wi-Fi connectivity issues and supported reliable network operations.
- Provided remote technical support and troubleshooting using AnyDesk.
- Used AnyDesk to remotely access and assist users with technical issues, system troubleshooting, and support requests.
- Performed system updates, virus and malware removal, data backups, and system optimization.
- Performed preventive maintenance and monitored system performance to help reduce technical issues and downtime.
- Installed, configured, and maintained CCTV systems, including cameras, DVR/NVR equipment, and cabling.
- Provided on-site and remote technical support while maintaining professional and customer-focused service.
SOCIAL MEDIA MANAGER - THE ELITE PRODUCTIVITY
(2024-08 - 2025-01)
- Managed digital content and online activities while maintaining consistent communication and service standards.
- Monitored campaign performance and engagement metrics using analytics tools.
- Coordinated content and audience engagement activities to support organizational objectives.
PROGRAMMER - ARUZE GLOBAL SHARED SERVICES PHILIPPINES
(2022-03 - 2023-09)
- Developed and maintained software functions involving graphics, controls, and artificial intelligence components.
- Collaborated with designers, QA personnel, and producers throughout the software development lifecycle.
- Participated in debugging, testing, and troubleshooting software functionality.
- Prepared technical design documents, diagrams, and development documentation.
- Contributed to development process improvements and overall product quality.
Education
BACHELOR OF SCIENCE - COMPUTER ENGINEERING - Malayan Colleges Laguna (2007 - 2019)
