Joy Santos

Experienced Maritime Procurement Leader with extensive expertise in end-to-end vessel procurement, strategic sourcing, and supply chain management within the shipping industry. Proven track record of leading procurement teams, optimizing procurement processes, and delivering cost-effective solutions that support safe and efficient vessel operations worldwide. Skilled in people management, coaching, mentoring, and developing high-performing procurement professionals, while fostering a culture of accountability, collaboration, and continuous improvement.

Strong experience in supplier relationship management, contract negotiation, logistics coordination, and stakeholder engagement across multicultural and geographically dispersed environments. Proficient in managing procurement activities through both traditional and digital procurement platforms, ensuring operational efficiency, process compliance, and data accuracy. Committed to delivering timely, quality-driven, and commercially sound procurement solutions in full compliance with company policies, industry regulations, and key performance indicators (KPIs).

Recognized for building strong relationships with vessel management teams, suppliers, and internal stakeholders to support business objectives and drive operational excellence.

Lead Buyer - Fleet Management Limited (Fleet Management Training Institute of the Philippines Inc.)

(2025-06 - 2026-07)

• Led remote procurement operations for a team of Buyers supporting a global fleet of oil and chemical tanker vessels.
• Oversaw end-to-end procurement activities, providing mentoring, coaching, and performance guidance while ensuring compliance with company policies and standard operating procedures
• Acted as the primary liaison between Buyers, vessel management teams and internal/external stakeholders to ensure seamless daily operations and effective issue resolution
• Championed strategic procurement initiatives that enhanced service delivery, improved operational efficiency, and promoted a culture of professionalism, integrity, and accountability
• Provided direct vessel procurement support on an as-needed basis, managing the full procurement cycle from sourcing and supplier negotiations through purchase order execution and invoice processing
• Established and strengthened collaborative relationships with vessel management teams in Hong Kong and India, successfully overcoming cultural, geographical challenges to ensure effective communication and timely support
• Elevated team performance and quality standards by promoting accountability, collaboration, continuous improvement, and a results-driven approach
• Streamlined procurement processes and service delivery through proactive leadership, stakeholder engagement, and operational best practices
• Supported cost-control initiatives by ensuring commercially sound purchasing decisions while maintaining quality, safety, and delivery requirements
• Collaborated closely with Head Office leadership to identify, develop, and implement procurement best practices across global operations, driving consistency, efficiency, and continuous improvement

Purchasing Officer - PTC Shipmanagement Group (Philippine Transmarine Carriers Inc.)

(2010-12 - 2025-02)

• Consolidated procurement activities across multiple ship management companies within the Group, driving standardization, operational alignment, and improved efficiency
• Led end-to-end procurement operations for several ship management business units, ensuring compliance with corporate policies, procedures, and performance standards
• Managed vessel procurement activities from requisition to completion, including supplier sourcing, quotation analysis in collaboration with Superintendents, purchase order placement, logistics coordination, and invoice review
• Oversaw the procurement and delivery of provisions, stores, spare parts, and technical services to support both routine vessel operations and drydock projects
• Supervised daily procurement activities for assigned vessels, ensuring Purchasers executed transactions accurately, efficiently, and within required timelines
• Collaborated closely with vessel crews, Superintendents, suppliers, and finance teams to support procurement planning, sourcing strategies, vendor selection, and issue resolution
• Delivered cost-effective procurement solutions while maintaining high standards of quality, safety, regulatory compliance, and on-time delivery
• Mentored, coached, and developed Purchasers, proactively addressing operational delays, workload challenges, and performance issues to enhance team productivity and service quality
• Strengthened supplier relationships and procurement processes to improve responsiveness, service reliability, and overall stakeholder satisfaction
• Contributed to continuous improvement initiatives by identifying process optimization opportunities and implementing best practices across procurement operations
• Promoted professional communication standards and strong stakeholder engagement across all levels
• Monitored team performance, including issue resolution and invoice processing timelines, to ensure operational efficiency
• Acted as a mediator between Superintendents, vessels, and Purchasers to prevent and resolve operational bottlenecks
• Managed vendor relationships and led negotiations to secure favorable commercial terms and long-term partnerships
• Ensured mutually beneficial agreements that supported sustainable supplier collaboration and business continuity
• Oversaw profitability of procurement activities, including monitoring and ensuring timely realization of negotiated value and cost savings
• Led continuous improvement initiatives to enhance procurement processes, delivering value to both internal and external stakeholders

Administrative Specialist/Purchasing Officer - Philippine Transmarine Carriers Inc./PTC Shipmanagement Inc. (formerly Lighthouse Shipamanagement)

(2010-12 - 2012-07)

• Concurrently managed administrative responsibilities while serving as Purchasing Officer, effectively balancing dual roles
• Facilitated the transition of crewing operations by delegating tasks to appropriate departments and personnel through structured familiarization and on-the-job coaching
• Assumed full accountability for the Purchasing Officer role during the transition period, ensuring continuity of operations and minimal disruption

Secretary III - Philippine Transmarine Carriers Inc.

(2006-03 - 2011-03)

Reported to the Vice President for Operations.

• Managed and resolved daily crew concerns related to employment matters, payroll, benefits, and other issues requiring coordination with shore-based management
• Served as a key point of contact between seafarers and the office, ensuring timely resolution of inquiries and effective communication of company policies and procedures
• Coordinated and supported principal requirements, including hotel accommodations, transportation arrangements, travel logistics, and special requests for crew members
• Maintained close collaboration with internal departments and external stakeholders to ensure efficient crew support and a high standard of service delivery

Secretary II - Philippine Transmarine Carriers Inc.

(2002-01 - 2006-03)

Reported to the VP for Operations as well perform administrative function for 4 Fleet Managers.

• Set-up meetings and monitoring calendars
• Prepare meeting presentations
• Attends to crew inquiries, new applicant inquiries
• Assist with the maintenance of Quality system documents including vendor evaluation
• Other duties arise on a need basis of Superiors and principals

Bachelor's Degree - Computer Science - Philippine Christian University (1995)