Juan Miguel Eisma

Administrative Assistant / Customer Service Specialist

Talent

Quezon CityMember since September 8, 2026

Track and traceTechnical supportRADAROKAMIONCustomer Service Representative

Hire this person

Send a job offer directly to this candidate

Track and traceTechnical supportRADAROKAMIONCustomer Service Representative

About

With over seven years of experience supporting Australian and multinational businesses, I have developed strong skills in customer service, logistics coordination, shipment tracking, and administrative support.

In my previous roles as a Customer Service and Track and Trace Specialist, I was responsible for monitoring shipments throughout the entire delivery process, from pickup through to final delivery. I managed a high volume of shipments on a daily basis, ensuring that tracking information was accurate and up to date, shipments were progressing as expected, and freight was assigned to the correct depot to support timely deliveries.

I also regularly handled customer email enquiries, provided shipment updates, and communicated with third-party logistics providers to investigate and resolve delivery issues.

These responsibilities have strengthened my attention to detail, organizational skills, problem solving abilities, and ability to manage multiple priorities in a fast-paced environment.

I am highly organized, dependable, and comfortable working independently in a remote environment. I take ownership of my responsibilities and understand the importance of clear communication, accurate information, and timely follow-up in maintaining efficient logistics operations.

I would welcome the opportunity to bring my logistics and administrative experience to your team and contribute to the smooth and efficient coordination of your transport operations.

Experience

Dynamic Business Outsourcing Solutions PH,

Administrative Assistant / Customer Service Specialist

19/10/2020 – 16/07/2026

Unit 606, 6th Floor, The Spark Place P. Tuazon cor. 10th Ave

Araneta Center, Cubao, Quezon City, 1109 Metro Manila

Car Hire

•Entered and updated over 100 customer record to the company database.

•Managed the expiring rental dates and extension.

•Provided quotes for car rentals.

•Processed the entry of fines and fees.

AU Logistics and Transport

•Provided real time tracking updates to sender and receiver

•Monitored daily pickup to ensure all bookings are collected.

•Managed the track and trace system to monitor transit times and delivery.

•Liaised with 3PL for delivery instruction request, redirection and confirming delivery delays.

•Notified customers with the delayed deliveries and provide reason and solution.

•Sending of daily tracking report to customers with highlighted connotes that need urgent attention.

•Assisted customers with daily pickup request.

•Managed pickup and delivery of company trucks using

RADARO system, to ensure timeline will be followed.

•Addressed and resolved customer enquiries via phone and email.

•Updating the status of connotes in KAMION to streamline the workflow.

•Provided DIFOT every end of the month to analyze and improve deliveries.

Booth and Partners, Customer Service Representative

19/11/2018 – 20/08/2020

15th floor, Citibank Center Building 8741 Paseo de Roxas

Avenue Makati City, NCR

Utilities

•Assisted customers with connection for utility services (Power,

Water and Internet)

•Processed service disconnection request for utility services.

•Assisted customers with billing inquiries and internet connection issues.

AU Logistics and Transport

•Provided real time tracking updates to sender and receiver

•Monitored daily pickup to ensure all bookings are collected.

•Managed the track and trace system to monitor transit times and delivery.

•Liaised with 3PL for delivery instruction request, redirection and confirming delivery delays.

•Notified customers with the delayed deliveries and provide reason and solution.

•Sending of daily tracking report to customers with highlighted connotes that need urgent attention.

•Assisted customers with daily pickup request.

•Addressed and resolved customer enquiries via email and phone.

Visaya KPO, Customer Service Representative

09/03/2018 – 15/08/2018

Ground Floor, Trafalgar Plaza, H.V. Dela Costa, Salcedo Village,

Makati, 1227 NCR

•Performed research call for certain part number of gasket to get its profile and dimension.

•Managed order request for customer.

•Giving price and quotes to clients

West Technology and Communication Services, Inc.,

Technical Support Specialist Int’l (NOC) / Customer Service Rep.

(Conference Administrator)

13/02/2016 – 17/03/2017

11th Floor, Wilcon IT Hub, 2251 Don Chino Roces, Makati City

Technical Support

•Troubleshoot clients concern on their Account, Computer and Network

•Create a bridge call for Company groups.

•Create/Delete Account for New/Old Users.

•Create MS Outlook email, MS Lync and Adding Security Groups.

•Monitoring CCTV camera.

Conference administrator

•Transcribe recording information of participants in the Conference.

•Place participants and Speakers in the right Conference room.

•Usage of CRM for sending emails for the transcribed information.

JPMD Support Center,

Tech Support Rep /Tele Marketer/Online Teacher

26/06/2012 – 15/01/2014

Unit 914 Cityland Shaw Tower Mandaluyong City

•Troubleshoot client’s concern regarding on their computer/tablet/mobile phone’s software/hardware; installing application and scanning for virus/malwares using

TeamViewer on computers.

•Assisted clients to setup their internet connections and set up their wireless routers; dial up connection and configuring wireless router; PPPOE and STATIC. Also, how to connect their tablets/mobile phone on Wi-fi.

•Inbound and Outbound calls for computer/tablet/mobile products and Pocket Wi-fi Internet connection bills.

•Trained students online using TeamViewer

•Lectured the following lessons; Exploring windows xp/vista/7, The Internet Basics, Computer basics and introduction to MS Office.

Pililla Academy Foundation INC.,