Anne Fabelina
Virtual Assistant | Administrative Support | Customer Service Specialist
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About
Dedicated and detail-oriented Virtual Assistant with experience in administrative support, customer service, lead follow-ups, appointment setting, and client coordination. Skilled in managing emails, calendars, CRM systems, customer communication, and sales support while maintaining professionalism and efficiency in fast-paced environments. Strong background in customer-facing roles with excellent communication, multitasking, and problem-solving skills.
Experience
Virtual Assistant - Freelance / Remote Work
- Managed emails, calendars, and schedules for clients
- Assisted with customer inquiries and follow-ups
- Updated CRM systems and organized client information
- Conducted lead generation and outreach tasks
- Assisted sales representatives with follow-ups and appointment setting
- Performed administrative and data entry tasks
- Coordinated with clients and team members remotely
Online English Tutor - [Company Name]
- Conducted online English classes for foreign students
- Assisted students in improving grammar, pronunciation, and communication skills
- Prepared lesson materials and activities
- Maintained student progress reports
- Delivered engaging and interactive learning sessions
Customer Service Representative – Verizon Account - [Company Name]
- Assisted customers with mobile plans, devices, billing, and account concerns
- Provided excellent customer support and issue resolution
- Explained Verizon products and services professionally
- Handled inbound customer inquiries efficiently
- Maintained customer satisfaction and account accuracy
Education
Bachelor of Secondary Education - English - ST. VINCENT DE FERRER COLLEGE OF CAMARIN (2020-01 - 2022-12)
Accountancy Business Management - CHILDREN OF MARY IMMACULATE COLLEGE (2019-01 - 2019-12)
