Julia Margarette Pablacio

Results-driven Customer Service and Sales Professional with over 4 years of experience in customer support, outbound sales, appointment setting, lead generation, and CRM management. Proven ability to build strong customer relationships, resolve concerns efficiently, exceed performance targets, and deliver exceptional customer experiences. Skilled in phone, email, and chat support with strong communication, problem-solving, and organizational abilities.

Seeking opportunities in Customer Service, Sales, Administrative Support, Virtual Assistance, and Corporate Operations.

Sales Representative - Sutherland

(2024-08)

• Conduct outbound sales calls to prospective customers.
• Generate qualified leads and schedule appointments.
• Build rapport with customers and identify their needs.
• Maintain accurate customer records using CRM systems.
• Consistently achieve performance and productivity goals.
• Deliver excellent customer service while promoting products and services.

Customer Service Representative - Concentrix

(2022-08 - 2024-05)

• Assisted customers by resolving inquiries and concerns through phone support.
• Provided accurate information regarding products, services, and account-related concerns.
• Maintained high customer satisfaction through effective communication and problem resolution.
• Served as Subject Matter Expert (SME), supporting trainees before and after training.
• Recognized as a Top Performer for Q1 2024 for outstanding performance and customer service.
• Collaborated with team members to achieve operational and service goals.

BA - English Language Studies - University of the Cordilleras (2018 - 2023)

BS - Psychology - Saint Louis University

BS - Nursing - University of Baguio