Gerald Gonzales

Dedicated Sales Representative and Customer Service Professional with experience as a Field Sales Representative (FSR) and in handling hotel reservations, airline accounts, and telecommunications services. Proven ability to drive sales, resolve complex concerns, and deliver exceptional customer experiences in fast-paced environments. Skilled in building strong client relationships, achieving targets, and maintaining high levels of customer satisfaction.

Email Support - 24/7 Metro Manila

(2016-10 - 2017-01)

• Managed customer concerns for Kohls.com, a U.S.-based online shopping site.
• Responded to inquiries about deliveries and packages via concise emails.
• Handled multiple inquiries simultaneously, providing accurate resolutions.

Customer Service - Intelenet Global Services

(2017-01 - 2018-09)

• Supported the Hilton Hotels account by assisting customers with hotel room bookings.
• Helped plan travel itineraries and processed payments with detailed confirmations.
• Resolved issues related to reservations and provided efficient solutions.

Customer Service - Interglobe Solutions

(2018-10 - 2019-07)

Worked under the United Airlines account.

• Assisted with booking, rebooking, canceling, and forfeiting plane ticket reservations.
• Facilitated special requests for passengers and noted them on tickets.

Customer Service - VXI Davao City

(2019-10 - 2020-04)

Worked under the United Airlines account.

• Assisted with booking, rebooking, canceling, and forfeiting plane ticket reservations.
• Facilitated special requests for passengers and noted them on tickets.

Real Estate Cold Caller - Phone Beast Philippines

(2021-12 - 2022-10)

• Contacted potential clients interested in selling their properties.
• Conducted follow-ups on appointments scheduled with acquisition managers.

CSR (Financial Account) - VANGUARD

(2022-11 - 2023-08)

• Assist clients with tax forms, including updates, corrections, and timely delivery.
• Help customers resolve account login issues like password resets and account access.
• Update and verify tax information to meet compliance standards.
• Explain tax documents and how they impact account balances.
• Address account balance discrepancies and escalate issues as needed.
• Guide clients in accessing tax statements and transaction histories online.
• Support customers in managing account settings and security preferences.
• Work with internal teams to quickly resolve tax and balance-related concerns.

FSR - Philippine Nutri-Foods Corporation

(2025-04 - 2026-03)

• Built and maintained partnerships with LGUs, schools, and community stakeholders to promote PNFC nutrition programs and products.
• Conducted field visits, presentations, and client meetings to generate leads and drive sales conversions.
• Prepared proposals, quotations, and bidding documents to support project acquisition and implementation.
• Coordinated with internal teams to ensure timely deliveries, accurate documentation, and resolution of client concerns.

PCM - Brain Health USA

(2025-11 - 2026-03)

• Coordinated patient appointments, referrals, and follow-ups to ensure continuity of mental health care services.
• Assisted patients with insurance verification, authorizations, and documentation to support treatment access.
• Communicated with providers and clinical teams to relay patient concerns and streamline care plans.
• Maintained accurate patient records while ensuring HIPAA compliance and confidentiality standards.

Valencia National High School (2010 - 2014)

BSED - Physical Education - Central Mindanao University (2015 - 2016)