Julie Ann Regala
An adaptable and service-oriented professional with experience in front desk operations, reservations, and patient care
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About
An adaptable and service-oriented professional with experience in front desk operations, reservations, and patient care. Enjoys interacting with people, maintaining organized operations, and continuously learning through new experiences.
Experience
Patient Care Representative / Front Desk Receptionist - Affinity Health & Wellness Corp. (Affinity Dental – BGC High Street) - Makati City, Philippines
(2025-10 - 2026-06)
- Managed patient appointments, scheduling, recalls, and follow-ups while maintaining accurate records.
- Handled payments, billing transactions, petty cash, and HMO/insurance processing with attention to accuracy.
- Coordinated with dentists and clinic staff to ensure efficient patient flow and timely service delivery.
- Assisted in addressing patient inquiries, concerns, and feedback while maintaining high service standards.
- Managed front desk operations including calls, walk-ins, deliveries, and administrative documentation.
- Supported clinic performance goals through patient engagement, appointment generation, and service promotion.
- Assisted in maintaining clinic supplies, inventory records, and daily operational requirements.
- Participated in implementing customer service standards and ensuring positive patient experiences.
Reservation Intern - Seda Residences Makati - Makati City, Philippines
(2024-10 - 2025-01)
- Assisted in managing guest reservations and ensuring booking accuracy
- Responded to guest inquiries professionally and efficiently
- Supported daily reservation operations and coordination
Education
Bachelor of Science - Tourism Management - National Teachers College (2021 - 2025)
Senior High School - HUMSS Strand - Lyceum of Alabang (2019 - 2021)
