Julius Cesar Lutero
ESL Instructor
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About
Customer-focused professional with experience in customer support, operations, and communication, seeking an opportunity to contribute to business growth through excellent service. Proven ability to handle customer inquiries, resolve concerns efficiently, and maintain high satisfaction levels in fast-paced environments.
Background in both corporate and service-oriented roles, with strong communication skills developed as a customer service expert. Reliable, adaptable, and committed to delivering quality support while building positive customer relationships and supporting overall business success.
Experience
ESL Instructor - Newtype International Language School
(2016-08 - 2017-01)
- Plan and deliver engaging English lessons tailored to students' proficiency levels
- Teach core language skills: speaking, listening, reading, and writing
- Assess students' progress through quizzes, exams, and performance evaluations
- Provide constructive feedback to help students improve their language skills
Audit Associate - R2 Group of Exclusive Brands
(2022-11 - 2023-05)
- Assist in planning and executing internal or external audit engagements
- Examine financial statements to ensure accuracy and compliance with accounting standards and regulations
- Review and evaluate internal controls, policies, and procedures
- Perform audit testing, including substantive and analytical procedures
Customer Experience Agent - Alorica
(2023-08 - 2024-02)
Customer Service
- Explain benefits, coverage details, co-pays, deductibles, and out-of-pocket costs to patients
- Assist patients in understanding their insurance plans and how to use their benefits
- Handle patient concerns and provide solutions in a professional and empathetic manner
- Maintain confidentiality of sensitive patient and insurance information (e.g., HIPAA compliance)
Operations Customer Expert - Teleperformance
(2025-04 - 2026-04)
provider Service
- Serve as the primary point of contact for healthcare providers regarding commercial insurance plans
- Verify member eligibility, benefits, and coverage under commercial insurance plans
- Ensure accurate and timely documentation of all interactions in the system
- Meet performance metrics such as call quality, productivity, and resolution time
Education
Bachelor Of Science - Business Administration - Bato Institute of Science and Technology (2022-05)
