Madel Mercado
ESL Instructor / Team Leader
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About
Tech-savvy and adaptable professional with 15+ years of experience as an Online ESL Instructor and a Team Leader, skilled in remote communication, troubleshooting digital tools, and supporting students in virtual environments. I am known for my problem-solving mindset, patience, and ability to guide students and teachers through technical issues. Now transitioning into a Technical Support role to apply my strengths in customer service, multitasking, team leading, and tech systems.
Experience
ESL INSTRUCTION/TEAM LEADER - NVOIM English Corporation
(2008-09)
Teach Korean students of all ages how to read, write, and speak English effectively. Lead a team of 10–15 members, providing guidance and support to ensure their success. Assist team members in familiarizing themselves with the company, program, and system to enhance productivity and efficiency.
ESL INSTRUCTOR - Raining English Corporation
(2007-12 - 2008-03)
A man-to-man teaching set-up with Korean students. Teaching them the basics and helping them learn the language in the most fun and easiest way.
Education
Bachelor of Secondary Education - English - Rizal Technological University Mandaluyong (2004 - 2008)
