Junabeth Espinar

Sustainability and ESG professional with over three years' experience developing carbon reduction plans, carbon reduction reporting, and waste management programmes within a Planet Mark-certified, ISO 14001-accredited, B Corp-certified organisation. Acts as ESG and Environmental Officer, coordinating cross-departmental evidence gathering for B Corp assessment and third-party sustainability certification, maintaining audit-ready compliance documentation, and tracking sustainability KPIs and reporting. Certified ISO Lead Auditor and Six Sigma Green Belt with hands-on experience in risk assessment, supplier/subcontractor compliance monitoring and corrective action, and cross-functional stakeholder communication.

Complemented by a decade-plus track record in operations supervision across multi-location, cross-border teams.

Communication and Compliance Manager - Workplace (Intelligent Workplace Solutions) - London Area, United Kingdom · Hybrid

(2023-05)

• Develop carbon reduction plans and carbon reduction reporting, and lead waste management initiatives, including phase-out of obsolete/high-impact items, in support of company sustainability targets.
• Act as ESG and Environmental Officer; collect and organise cross-departmental evidence to support the company's B Corp assessment and Planet Mark certification, coordinating third-party sustainability verification.
• Maintain documentation supporting ISO 14001 (environmental), ISO 9001, and ISO 45001 (in progress) accreditations, keeping accurate, audit-ready records of compliance activities, corrective actions, and audit findings.
• Broaden supplier and subcontractor screening and compliance monitoring, assessing additional vendors and tracking corrective action to mitigate risk.
• Conduct COSHH and risk assessments to identify environmental and safety hazards, evaluate risk, and implement control measures.
• Track changes in relevant environmental laws, regulations, and industry standards to keep compliance policy and practice current.
• Write tender/bid responses requiring formal ESG, risk, and compliance documentation, working cross-functionally to gather and verify supporting evidence.
• Create process maps, flowcharts, and other visual aids to support process analysis; produce sustainability-focused content (blog posts, LinkedIn, newsletters, video) and training materials on compliance and ESG topics.

Operations Supervisor - Flat Planet - Philippines

(2021-03 - 2023-03)

• Oversaw company operations supporting 300+ employees, preparing and evaluating performance, payroll, attrition, and attendance reports.
• Measured SLAs and tracking systems to drive operational improvement, and evaluated staff and team competencies to help build KPI baselines.
• Worked closely with Compliance to initiate disciplinary measures in line with the Company Code of Conduct and Performance Improvement Plans; coordinated with IT and led training for team leads and SMEs.
• Took part in client onboarding and kick-off meetings, resolved complex client/operations issues, and advised on outsourced staff management strategy.

Business Development Manager - Planful (under Flat Planet) - United States · On-site

(2021-03 - 2022-12)

• Managed Planful's lead-generation telemarketing team and Account Development Representatives, distributing leads strategically using Outreach CRM.
• Maintained lead data accuracy by removing duplicates, outdated contacts, and irrelevant records.
• Trained the team on objection handling, script refinement, and cold-calling confidence; tracked calls, conversion rates, response quality, and booked appointments.
• Generated weekly and monthly performance reports for client Planful and developed sales decks tailored to industry pain points and solutions.

Financial Operation Recovery Specialist II - Legato Health Technologies - Bonifacio Global City, Philippines

(2020-06 - 2021-01)

Claims Officer, Clinical Department - Legato Health Technologies - Uptown Bonifacio Global City, Philippines

(2019-10 - 2020-06)

Customer Service Team Leader - US Auto Parts - Boni Avenue, Makati City, Philippines

(2007-04 - 2019-08)

• Led team engagement activities, team building, and rewards programmes while driving continuous improvement through process improvement projects.
• Ensured team members met daily KPIs, and monitored QA error rate, operational service level, productivity, and customer satisfaction survey results.
• Ensured strict adherence to standard operating procedures; conducted root cause analysis and implemented solutions to improve customer service, escalating unresolved issues immediately.
• Trained new agents and cascaded process, policy, and product updates related to Order Processing; mentored and motivated employees and supported HR with final-round candidate interviews.
• Concurrently served as Radio DJ at BPO (Best Philippines Online Radio), Makati City (Mar 2015 – 2017).

Marketing Specialist / Inventory System - Motortrade Nationwide Corporation - Daet, Camarines Norte

(2005-05 - 2006-01)

handled marketing and inventory systems as liaison officer.

Radio DJ - BPO (Best Philippines Online Radio) - Makati City

(2015-03 - 2017)

Bachelor of Science - Computer Science - La Consolacion College (2000 - 2004)

Web Development Course - UP Information Technology Development Center (2014 - 2014)

Certificate - Digital Marketing/SEO - Inventive Media, Computer Training Center

Certificate - In-Depth Search Engine Optimization - Virtual Key Solution