Junette Villanueva

Dynamic HR professional with four years' experience in BPOs and startups, focused on remote engagement, building HR systems, and HR data analytics. Designed onboarding frameworks, created hiring pipelines, and used people data to improve retention. Skilled in remote counseling and well-being initiatives, and experienced at building structured HR processes from the ground up to support growth and stability.

Employee Wellness and Development Officer at Xillium Professional Services (2021-12 – 2023-10)

• Advocated for mental health awareness in the workplace
• Led discussions and collaborative learning for employee well-being
• Offered administrative and emotional support throughout the employee lifecycle
• Kept organized and confidential records for HR functions

Virtual Medical Assistant at Xillium Professional Services (2021-03 – 2021-12)

Streamlined patient scheduling for multiple physicians, verified insurance eligibility, and coordinated care with onsite staff to enhance patient experience.

• Managed provider schedules, facilitated insurance verification for accurate billing, and served as the liaison between remote and onsite teams

Human Resource and Development Officer (Consultant) at Iloilo City Alliance Operators Drivers Transport Cooperative (2020-03 – 2020-08)

• Managed the end to end process of the Employee Lifecycle which covers recruitment, hiring, and termination of employees of the cooperative
• Managed employee development and regulatory compliance
• Created policies and procedures relevant to the cooperative's manpower needs

Human Resources Consultant at Golden Aspen Branch, Sun Life Financial (2018-06 – 2018-12)

• Managed the end to end process of the Employee Lifecycle which covers recruitment, hiring, and termination of employees of the cooperative
• Managed employee development and regulatory compliance

Asst. HRD Head at St. Therese-MTC Colleges, Inc.- Tigbauan Site (2014-06 – 2015-07)

• Fostered organizational growth through collaborative planning and staff development
• Ensured compliance and accreditation processes were smooth and well-documented
• Enhanced employee development systems by keeping records updated and promoting continuous improvement

Guidance Counselor at St. Therese-MTC Colleges, Inc.- Magdalo Site (2012-08 – 2014-06)

• Developed and implemented Guidance Programs for College and High School
• Conducted counseling activities for students
• Worked with parents and teachers to support students' psychosocial adjustment
• Established and executed the High School Career Guidance Program

Customer Relations Management at Isuzu Iloilo Corporation (2009-06 – 2009-11)

• Managed branch after-sales quality
• Retained in-house insurance accounts
• Served as the key liaison to partner car insurance providers

Customer Service Representative at Teletech Iloilo (2008-10 – 2009-01)

• Resolved customer complaints and addressed technical grievances promptly
• Performed minor technical troubleshooting and on-demand software installations
• Delivered tailored application services based on client preferences

MA in Guidance and Counseling (CAR) – University of San Agustin

BS in Psychology – University of San Agustin