Justin Santos

Software Engineer with 5 years of experience in enterprise application development, including nearly 2 years as a Pega Certified Senior System Architect (CSSA). Specialized in workflow automation, business process management, and low-code solutions that improve operational efficiency. Experienced in Agile delivery, system integration via APIs, and building scalable, automation-ready applications.

Proactive learner with strong collaboration skills and a solid understanding of automation and decisioning concepts.

Pega Developer at Labb APAC Inc (2023-05 – Present)

• Designed and implemented BPM solutions for clients using Pega Rules Process Commander.
• Participated in the full Software development life cycle (SDLC) from requirements gathering to system implementation.
• Participated in production deployment activities such as troubleshooting issues related to data migration and post-deployment support.
• Assisted in debugging complex problems encountered during QA testing phase or post-production deployments.
• Configured flows, activities, harness and other UI elements in Pega to meet the business requirements.

Software Engineer at Accenture Inc (2021-06 – 2023-05)

• Programmed, designed and maintained software applications built with Java, JavaScript and other programming languages.
• Developed code fixes and enhancements for inclusion in future code releases and patches.
• Worked with clients to establish problem specifications and system design.
• Supported analysis, implementation of technology solutions based on client requirements.
• Tested software for bugs and operating speed, fixing bugs and documenting processes to increase efficiency by 18%

IT Intern at Department of Transportation (2018-12 – 2019-04)

• Assisting in application design, programming, configuration and support as per program specifications.
• Accepts designated, business-focus projects to research, propose ideas and solutions, and present final project during the internship.
• Developed User Interface using HTML, CSS and basic PHP for the MIS department.
• Completed an Online Python Training with 22 hours on-demand video, 14 articles and 19 coding exercises.

Bachelor of Science in Information Technology – Don Honorio Ventura State University (2013-06 – 2019-05)