Kaela Bernice Castillo

To enhance my professional skills and personal growth within a challenging corporate environment. Seeking to immerse myself in opportunities that allow me to establish a path towards excellence. Dedicated to becoming the best version of myself, demonstrating my ability to excel and contribute significantly to the success of your organization.

Customer Success Consultant Level 1 | Urbanise at Boomering (2025-10 – 2026-04)

• Provided system support to strata managers using Urbanise, resolving platform-related issues and inquiries
• Acted as a liaison between users and technical teams to address and escalate complex issues

Executive Assistant | The Knight at Strata Staff (2023-10 – 2025-10)

• Processed payment requisitions and credit card transactions
• Drafted and reviewed on-charge letters
• Approval of Portal Profiles
• Prepared Certificates of Currency (CoC) and coverage summaries
• Organizes files and folders
• Proactively followed up on quotes and work orders
• Coordinated property handovers, ensuring all documentation, access requirements, and client communications were properly managed
• Acted as a key point of coordination between clients and internal teams

Admin Specialist | The Knight at Strata Staff (2022-08 – 2023-10)

• Processed key order forms for property owners
• Supported daily administrative operations
• Drafted and reviewed on-charge letters
• Approval of Portal Profiles
• Prepared Certificates of Currency (CoC) and coverage summaries
• Organizes files and folders
• Proactively followed up on quotes and work orders
• Acted as a key point of coordination between clients and internal teams

Customer Service Representative at Majorel (2020-02 – 2021-10)

• Non-voice account specialist
• Categorization and Managing of Social Media Posts Policy Violations

Sales Associate at Miniso Clark (2018-12 – 2020-01)

• Administrative Functions

Bachelor of Arts in Mass Communication – Holy Angel University (2012 – 2017)