Kane Castillo

Versatile professional with a solid background in customer service across leading organizations. Experienced in administrative support, back-office operations, and both voice and non-voice customer interactions. Adept at handling technical support, account management, and ensuring exceptional client satisfaction.

Non-Voice Account Specialist - TaskUS

(2023-01 - 2025-01)

• Managed customer inquiries via email and chat with professionalism and accuracy.
• Resolved account-related concerns and processed requests efficiently.

Customer Service Representative & Technical Support (Voice) - SITEL

(2022-01 - 2023-01)

• Provided technical troubleshooting for client products and services.
• Maintained high customer satisfaction through effective communication and problem-solving.

Customer Service Representative (Voice) - FIS Global

(2022-01 - 2022-01)

• Resolved account-related issues and provided accurate information.
• Delivered excellent customer experience while adhering to compliance standards.

Back Office Support - SPI Global

(2021-01 - 2022-01)

• Provided administrative support to maintain smooth back-office operations.
• Resolved account-related issues and provided accurate information.

Payroll Department Intern - Solaire Resort and Casino

(2019-01 - 2019-01)

• Assisted in payroll preparation and data entry for employee compensation.
• Ensured accuracy and confidentiality of sensitive information.

HR Department Intern - Solaire Resort and Casino

(2019-01 - 2019-01)

• Supported HR documentation and filing of employee records.
• Helped organize employee engagement activities and training sessions.

BS - Hotel and Restaurant Management - InternationalSchool for Hotel and Restaurant Management (2016-01 - 2020-01)