Kane Castillo
Non-Voice Account Specialist
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About
Versatile professional with a solid background in customer service across leading organizations. Experienced in administrative support, back-office operations, and both voice and non-voice customer interactions. Adept at handling technical support, account management, and ensuring exceptional client satisfaction.
Experience
Non-Voice Account Specialist - TaskUS
(2023-01 - 2025-01)
- Managed customer inquiries via email and chat with professionalism and accuracy.
- Resolved account-related concerns and processed requests efficiently.
Customer Service Representative & Technical Support (Voice) - SITEL
(2022-01 - 2023-01)
- Provided technical troubleshooting for client products and services.
- Maintained high customer satisfaction through effective communication and problem-solving.
Customer Service Representative (Voice) - FIS Global
(2022-01 - 2022-01)
- Resolved account-related issues and provided accurate information.
- Delivered excellent customer experience while adhering to compliance standards.
Back Office Support - SPI Global
(2021-01 - 2022-01)
- Provided administrative support to maintain smooth back-office operations.
- Resolved account-related issues and provided accurate information.
Payroll Department Intern - Solaire Resort and Casino
(2019-01 - 2019-01)
- Assisted in payroll preparation and data entry for employee compensation.
- Ensured accuracy and confidentiality of sensitive information.
HR Department Intern - Solaire Resort and Casino
(2019-01 - 2019-01)
- Supported HR documentation and filing of employee records.
- Helped organize employee engagement activities and training sessions.
Education
BS - Hotel and Restaurant Management - InternationalSchool for Hotel and Restaurant Management (2016-01 - 2020-01)
