Rezel Gelacio

Motivated and detail-oriented professional seeking an opportunity to leverage my skills and contribute to achieving team goals. I bring experience in phone communication, team management, and coordinating training programs, with a proven commitment to delivering exceptional service and high-quality results.

language Assessor at Test Inc. (2022 – 2024)

• Responsible for listening to audio recordings and transcribing them into written documents.
• Grade language tests accurately using predefined scoring rubrics.
• Facilitate training sessions to equip assessors with advanced skills in evaluating listening comprehension and scoring language assessments.

Customer Support Representative at Fair Trade Outsourcing (2021 – 2022)

• Provide accurate and timely solutions to customer issues.
• Escalate complex issues to relevant departments when necessary.
• Handle questions and concerns via phone or email and chat.

ESL TUTOR at Global EPI Inc (2016 – 2017)

• Evaluate students' progress and provide constructive feedback.
• Develop customized lessons tailored to the student's needs.
• Incorporate cultural sensitivity to help students navigate language use in diverse contexts.

Associate Degree in Computer Secretarial – Access Computer Colleges (2014-01 – 2016-05)