Karen L

Results-driven professional with over 7 years of combined experience in customer service, sales, outbound communication, CRM management, and team leadership. Skilled in handling high-volume client interactions, data entry, and administrative support in fast-paced remote and office environments. Known for strong communication skills, attention to detail, and ability to lead and coach teams toward performance goals.

Seeking a virtual, administrative, customer support, or operations role in a dynamic organization.

Outbound Specialist / Team Leader - Manila Marketing Group LLC

(2023-12)

• Manage outbound campaigns targeting small to medium business clients
• Conduct high-volume calls for lead qualification and sales conversion
• Maintain and update client data using CRM systems
• Train and mentor team members on communication and performance strategies
• Monitor team metrics and improve workflows for efficiency
• Prepare performance reports and insights for management

Outbound Specialist / Follow-up Specialist - PayCash4Houses (Jacksonville, Florida) - Jacksonville, Florida

(2021-10 - 2023-11)

• Conducted outbound calls to qualify leads and generate business opportunities
• Managed CRM databases ensuring accurate and updated client information
• Scheduled follow-ups and coordinated communication with prospects
• Handled objections and supported sales closing processes

Hemodialysis Senior Nurse - Bacolod Queen of Mercy Hospital

(2019-02 - 2021-09)

• Provided direct patient care before, during, and after dialysis treatments
• Monitored patient conditions and documented treatment progress accurately
• Maintained clinical records and performed structured nurse charting Coordinated laboratory tests and ensured proper documentation of results
• Trained and oriented new nursing staff on procedures and patient care protocols
• Scheduled treatments and managed patient care workflows

Technical Support Representative - Comcast West | Convergys Bacolod

(2016-10 - 2019-01)

• Provided technical support for internet, cable, and phone services
• Resolved customer issues through troubleshooting and system guidance
• Handled billing inquiries and account updates
• Documented interactions using CRM and support systems
• Delivered high-quality customer service with focus on resolution efficiency

Bachelor of Science - Nursing - West Negros College (2007)

Bachelor of Science - Commerce Major in Management Information System - University of St La Salle Bacolod (2004)