Process Excellence & People Leader
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I am a Senior Executive with a background in both Profit and People. I have over two decades of experience helping companies—from Globe Telecom to international startups—streamline their operations and manage their workforce. My expertise lies in fixing broken processes using Lean Six Sigma and PDCA methodologies, handling P&L to ensure profitability, and simultaneously managing the HR infrastructure to ensure compliance and employee retention.
Essentially, I ensure the business makes money while keeping the office and staff running smoothly.
Highly accomplished and results-driven leader with over 25 years of comprehensive experience driving superior customer relations and operational excellence, including specific expertise in the US Healthcare, Telecommunications (10 years), and Medical Supplies (6+ years) sectors. Proven ability to drive P&L performance and achieve disciplined revenue and margin targets.
Successfully navigated General Management and Startup environments, combining over 17 years in Sales and Aftersales with 7+ years in hands-on Human Resources and Office Management. Known for developing and executing strategic programs that maximize customer satisfaction, revenue growth, and team performance.
Bachelor's Degree Graduate - Bachelor of Arts major in Mass Communications
