Kat Delos Santos

A dedicated professional with a strong background in both e-commerce and dental support services, seeking to further develop my skills in the dental industry. I am committed to exceeding expectations, contributing to team success, and delivering high-quality service to enhance patient care and company performance.

Virtual Assistant for DTC Dental/Ortho Brand (Shopify) at SayCheeseClub (2025-08 – Present)

• Handled high volumes of emails and text inquiries, resolving customer concerns and coordinating logistics.
• Performed quality assurance for incoming orders of clear retainers and night guards by reviewing, approving, or rejecting impressions.
• Conducted live guided sessions to assist customers with impression reviews.
• Utilized e-commerce platform such as Shopify to locate orders, process refunds, and manage cancellations.

Virtual Dental Assistant & Customer Support at US Dental Private Clinic (2024-06 – 2026-06)

• Handle inbound and outbound calls daily, managing appointment scheduling, rescheduling, cancellations, post-call, and confirmations.
• Performed insurance verifications through various dental insurance portals and hygiene auditing.
• Proficient in Open Dental, Practice Web, and experienced in Dentrix, Dental Intel, and Practice by Numbers.
• Experienced with VoIP phone systems, including Vonage, Ring Central and 8x8.
• Provide graphic design for the office for promotional posting.

Operations Coordinator & Quality Assurance at US Dental Laboratory | Nimbyx Philippines (2023-08 – 2024-05)

• Perform quality checks on patient scans, RX, and laboratory materials using Dental CADCAM (exocad, 3Shape).
• Review and process new dental cases through various dental case laboratory management systems.
• Handle social media management, including graphic designs for Ads campaign.
• Organize logistics location, track laboratory cases, and handle client relationships.

Customer Service Representative at Teleperfomance Philippines | Youtube TV Account (2023-03 – 2023-07)

• Assisted customers with service inquiries, resolved issues, and provided accurate information in a timely manner.
• Delivered exceptional customer service by addressing concerns efficiently and professionally.

Sales Encoder at Eastman Industrial Supply Inc. (2023-01 – 2023-03)

• Managed CRM data entry, sales invoices, inventory tracking, and tax documentation.
• Streamlined CRM system by categorizing customer data and monitoring past transactions.

Freelance in E-Commerce at Lazada Seller Account (2020 – 2022)

• Tailoring work based on the client's needs for e-commerce, including product listings, categorizing merchandise, and creating digital designs to enhance the visual appeal of the online store.

Dental Hygiene NC LV IV in Dental Hygiene – National University - MOA (2022 – 2025)

STEM in Science, Technology, Engineering, & Mathematics – Manila Tytana Colleges (2018 – 2020)