Kate Ariston

I have over 3 years of experience supporting short-term rental operations through a local resort business in the Philippines. My responsibilities include managing property listings on Airbnb, Booking.com, Agoda, and Lamudi, handling guest inquiries, maintaining booking calendars, updating spreadsheets, and ensuring accurate property information across platforms. I also manage Google Business Profiles, respond to guest reviews, update business information, and use Google Maps to assist guests.

Through this experience, I have developed strong communication, organization, and problem-solving skills while providing excellent support to guests and property owners.

Short-Term Rental Virtual Assistant (Part-Time) - Local Resort Business - Philippines

(2022-01)

• Manage property listings on Airbnb, Booking.com, Agoda, and Lamudi.
• Respond to guest inquiries and reservation requests.
• Coordinate bookings and maintain calendar availability.
• Update rates, property details, and listing information.
• Track reservations and occupancy using spreadsheets.
• Assist guests with directions and location concerns using Google Maps.
• Manage and maintain Google Business Profiles.
• Monitor and respond to guest reviews professionally.
• Coordinate with property owners and staff regarding guest needs and reservations.
• Ensure accurate information is maintained across all booking platforms.

Sales Operations Specialist - Connext

(2024-02)

Process customer orders, prepare invoices, maintain records, communicate with customers, coordinate with teams, and ensure accurate transaction processing.

Back Office Processing / Customer Service Representative - Majorel

(2022-04 - 2023-01)

Assisted customers, maintained records, reviewed documents, processed transactions, and met quality standards.