Katherine Tacay

Dedicated Customer Service Representative with over 8 years of experience delivering exceptional customer support across e-commerce, logistics, telecommunications, and education industries. Experienced in handling inbound and outbound calls, email and chat support, billing inquiries, order management, shipment tracking, lead generation, appointment setting, and customer retention. Proven ability to build strong customer relationships, resolve issues efficiently, and consistently provide a positive customer experience.

Comfortable working in fast-paced remote environments while using various CRM and communication platforms.

Appointment Setter - Simple - Remote

• Conduct warm outbound calls to prospective clients.
• Generate qualified leads for website design services.
• Schedule appointments for the sales team.
• Maintain accurate customer records and follow-up activities.
• Build rapport with prospects and identify business needs.

Customer Service Representative - Jump Logistic – Blast Express - Remote

• Assisted customers through inbound and outbound calls regarding shipment status and delivery updates.
• Coordinated ETA notifications through email and SMS.
• Performed order entry and data management with high accuracy.
• Utilized Google Maps for routing and shipment coordination.
• Worked remotely using CTX, Vendo, Remote Desktop, and Zoom.

Customer Service Representative - Aquafin Swim School - Remote

• Provided customer support through phone, email, and text messaging.
• Assisted customers with enrollment, billing, scheduling, and general inquiries.
• Generated leads and followed up with prospective clients.
• Maintained customer information using HubSpot and Monday.com.
• Managed daily operations using iClassPro, Hubstaff, RingCentral, and inContact.
• Helped improve customer retention through timely follow-ups and excellent service.

Customer Service Representative - VXI Global Solutions

• Handled inbound customer service calls.
• Assisted customers with billing questions, account concerns, and general inquiries.
• Resolved issues efficiently while maintaining high customer satisfaction.

Customer Service Representative - Awesome OS

• Delivered exceptional customer support through inbound calls.
• Assisted customers with orders, returns, exchanges, and shipment tracking.
• Handled customer retention concerns and worked to improve customer loyalty.
• Utilized NICE and CID systems to manage customer interactions.
• Consistently met quality and performance expectations.

Marketing Staff - Kuroikebu Food Inc.

• Planned and executed marketing campaigns to promote company products.
• Conducted market research and competitor analysis.
• Assisted in developing marketing strategies for new product launches.
• Supported promotional activities to increase brand awareness.

Bachelor of Science - Marketing Management