Samantha Viray

Strongly focused with the ability to complete tasks accurately in a fast-paced environment with conflicting deadlines. Also adept in customer service, sales, and financial accounts based on previous work performance. Have gathered enough experience in customer service both in a BPO and a non-BPO setup to be able to provide excellent service to clients and represent the brand or project that I support.

Chargeback and Disputes Analyst - Taskus

(2023-10 - 2026-05)

• Review disputed transactions, gather relevant documentation, and analyze evidence to determine chargeback validity.
• Process chargeback related to Fraud, billing errors, and other card disputes.
• Handle client escalations via Slack Channel to expedite cardholder dispute submission, and to prevent regulatory violation.
• Communicate and gather required information to our Programs/Cardholders related to the disputed transaction via Salesforce
• Submit chargeback to the card network, and resolving issues encountered when filing a claim.
• Proficient in Visa and Pulse Discover Network dispute resolution.
• Identify potential fraudulent activity in disputed transactions.
• Analyze trends and patterns in chargebacks to identify potential areas for improvement in fraud prevention and dispute resolution.

Customer Service Representative - Foundever

(2022-05 - 2023-09)

• Conduct research and investigation on late payments, chargebacks and other disputes by validating the veracity of consumers' claims as well as reviewing pertinent documents submitted and take appropriate action as necessary.
• Review and inspect fraud claims and collect valid artifacts along with FTC reports, IDs, and other pertinent information necessary to initiate investigations.
• Coordinate with escalation teams and other departments on special cases that require further review and assistance
• Provide basic technical support and troubleshooting for consumers having issues with the web portal

Bachelor of Science - Business Administration - Sta. Cecillia College of Valenzuela (2018 - 2020)

Accountancy and Business Management - Children of Mary Immaculate College of Valenzuela (2016 - 2018)