Kay Acera

Instructional Designer with 13+ years of experience in corporate learning and performance improvement. Skilled in designing innovative, learner-centered programs that drive measurable outcomes. Proven success in leading global projects, developing digital learning solutions, and mentoring training teams. Recognized for rapid career progression, top performance reviews, and award-winning training leadership.

Instructional Designer & Training Project Lead at Optum (US Healthcare) (2022-01 – Present)

• Spearheaded the Digital Foundations Training (Chat) program, improving onboarding efficiency and learner engagement.
• Designed and developed multimedia learning materials (video, e-learning, facilitator guides) using Rise360, Storyline, and Vyond.
• Led a performance improvement project in India, achieving measurable gains in employee productivity.
• Advanced from Trainer → Supervisor Intern → Instructional Designer within 3 years, earning two promotions.
• Consistently rated Top Performer (score 5) in annual reviews (2023–2025).

Training & Development Leader at Sutherland Global Services (2012-01 – 2022-01)

• Delivered technical, retention, and identity protection training across multiple sites (Davao, Tarlac, Clark, Taguig).
• Promoted to Associate Manager – Training for a major TELCO account, overseeing trainer performance and program delivery.
• Recognized as the first universal trainer across all sites, seamlessly handling diverse accounts.
• Awards: Platinum Awardee (2016), Rising Star (2018), Top Performing Professional (2018).

Bachelor of Secondary Education in English – Davao Oriental State College of Science & Technology (2012-01)

Licensure Examination for Teachers (LET) (2016-09)