Dangla, Rhaiza V.

Learning Architect Specialist - Global Operations at Concentrix (2025-11 – Present)

Designing and implementing comprehensive learning programs and strategies.

• Collaborating with stakeholders to analyze business goals, identify skill gaps, and define learning objectives
• Designing end-to-end, blended learning pathways that combine digital learning, coaching, and on-the-job training
• Creating frameworks that curate, package, and organize content to ensure consistency and relevance across the organization
• Selecting and managing learning tools (LMS, KMS, LSP) and leveraging AI-enabled approaches for personalized learning
• Establishing baselines for engagement and learning outcomes, using data to report on ROI to business leaders

Subject Matter Expert - Legal Compliance Operations at Concentrix (2025-06 – 2025-11)

Providing expertise in legal compliance operations and resolving escalated issues.

• Use problem solving skills, in conjunction with tools and resources, to resolve non-standard and/or escalated issues
• Answer questions independent of decision-support tools; including handling escalated calls from other customer service advisor
• Solve problems or offer solutions that are generally unstructured and require extensive clarification
• Maintain in-depth knowledge of client products and/or services
• Participate in activities designed to improve customer satisfaction and business performance

Content Moderator - Legal Compliance Operations at Concentrix (2024-03 – 2025-06)

Reviewing and monitoring user-generated content for compliance with community guidelines and policies.

• Responsible for reviewing and monitoring user-generated content to ensure it complies with community guidelines, policies, and standards
• Evaluate text, images, and other media content to identify and remove harmful, inappropriate, or offensive content
• Addressing user violations and escalating complex cases when necessary

Sales Associate at Nami-Mart Convenience Store (2023-02 – 2024-12)

Providing customer service and managing store operations.

• Managed financial transactions and processed payments
• Preparing merchandise and designing displays
• Maintaining a clean and tidy space
• Assisting with inventory
• Handling refunds and returns
• Handling customer complaints
• Processing newly received shipments
• Alerting management of potential security issues

Cashier at Nami-Mart Convenience Store (2022-11 – 2023-02)

Processing transactions and managing payment operations.

• Operating cash registers, scanners, and point-of-sale (POS) systems
• Accepting various payment methods (cash, credit cards, checks, gift cards)
• Calculating totals, including taxes and discounts
• Issuing receipts and change accurately

Bachelor of Nursing in Nursing – Medical Colleges of Northern Philippines (2021-07 – 2023-08)

Secondary Level in Humanities and Social Sciences – International School of Asia and the Pacific (2018-07 – 2020-06)

Primary Level – International Christian Colleges (2008 – 2014)